operations manager
Responsibility
- ensure rental team rotas are created in line with guest footfall in our busiest times
- ensure that all skis and snowboards are maintained and repaired immediately
- to be the first point of contact in Snozone for all issues and concerns relating to the conditions of the slope
Show more +10 - snozone is the most dynamic and the largest indoor ski slope operator in the UK with sites in Milton Keynes and Castleford
- as we continue to grow and shape our internal team, we now have an excellent opportunity to join us and support the business in the next stage of our development
- to ensure that Snozone has the optimum number of team members trained as Groomers/ Assistant Groomers
- manage the Grooming Team undertaking regular reviews on the quality and efficiency of their work
- thorough management of the rental team, ensure the guest experience is elevated by delivering exceptional guest service, rigorous adherence to brand standards and an engaging, productive team
- plan and implement an on-going slope improvement programme, balancing guest experience with labour efficiencies
- liaising with the Sales & Membership Manager and Snow Sports Manager on all large events and races to fully understand the slope requirements and guest service delivery
- Adherence to health and safety processes and procedures
- take ownership of our Brand Standards - lead by example and provide corrective coaching where required ensuring outstanding and engaging service to our guests on each and every visit
- this is a great opportunity to join one of the most unique companies in the leisure industry and in return we offer a very competitive salary and rewards package, in addition to career development opportunities
Requirements
- A highly motivated individual who demonstrates inspirational skills
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