it support technician
Responsibility
- providing the first point of contact for customers through our Helpdesk, be that via phone, email, or ticket
- delight our Clients with a Friendly, Quick and Helpful Experience
- provide the Client with remote troubleshooting and technical support
Show more +10 - use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests, remotely and face-face
- managing and recording all work through our Ticketing System
- make sure that Client Documentation is well maintained and accurate
- review the RMM dashboard and apply remediation actions as indicated by our Processes
- review regularly scheduled/automated actions
- when opportunities arise the IT Technician may be required to help with project delivery which may mean working out of hours
- escalate tickets that require Senior IT Engineer support
- identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients
- identify opportunities for improvement and make constructive suggestions for change
- contribute to the process of innovative change effectively
Requirements
- A love of Solve Problems & Challenges
- great Customer Service and communication skills
- comfortable using remote support software
Show more +9 - an understanding of support tools, techniques and how technology is used to provide services
- excellent knowledge of PC and MAC Desktop hardware, including Desktops, Laptops, Printers & Multi-Function Printers
- good networking knowledge with configuring Switches & Routers
- knowledge of IT Applications, Software & Hardware
- technical support: 2 years
- customer service: 2 years
- the ability to keep up with & adapt to the fast-paced IT world
- must be able to work part of a team and on your own initiative as well as meet deadlines
- full valid UK Driving License
Salary in other companies in the position it support technician
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| HAYS RECRUITMENT SERVICES | 5000 £ | 3333 £ 5200 £ |
| DIGITAL UK APPOINTMENTS | 5000 £ | 3333 £ 5200 £ |
| THE LEARNING COLLEGE GROUP | 4160 £ | 3333 £ 5200 £ |
| PROACTIVE IT RECRUITMENT | 4000 £ | 3333 £ 5200 £ |
| FROSSELL RECRUITMENT | 3750 £ | 3333 £ 5200 £ |
| MIDAS TOUCH | 3500 £ | 3333 £ 5200 £ |
| EXCLUSIVE HOUSEHOLD STAFF | 3333 £ | 3333 £ 5200 £ |
| C&C SEARCH | 3333 £ | 3333 £ 5200 £ |
| IT @ SPECTRUM | 3333 £ | 3333 £ 5200 £ |