SmartCharts Salary
Chessington
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Earnings on positions in SmartCharts
SmartCharts is looking for employees for positions:
manager
Working hours
- full-time | Permanent
Responsibility
- develop, implement, and manage a comprehensive retention strategies to maximize customer loyalty and reduce attrition
- monitor client satisfaction levels and develop programs to enhance positive customer experience
- liaise with cross-functional teams to implement client retention initiatives and improve overall client experience
- analyze customer behaviour's and trends, and propose actionable strategies for improvement
- prepare and present reports on customer retention and satisfaction to the Board
- monitor competitors' retention strategies and market trends
- collaborate with the sales and marketing team to ensure cohesive strategies
Requirements
- bachelor’s degree in Business Administration, Marketing, or relevant field
- minimum of 3 years' experience in a similar role within the SaaS industry
- proven track record of developing and implementing successful retention strategies
- exceptional analytical skills with the ability to turn complex data into actionable customer retention strategies
- strong understanding of customer journeys and customer lifecycle management
- excellent presentation and reporting skills, with experience presenting to Board level executives
- outstanding communication and interpersonal skills with a customer-centric approach
- highly organised, detail-oriented, and able to manage multiple projects simultaneously