customer service advisor
Responsibility
Requirements
Current offers for the position:
Customer Service Advisor Alfreton
Our vision is to make the world a healthier, happier place.At Slimming World, we transform the lives of our valued members and help them achieve long-term success through a liberating eating plan and unique support system developed over many years.People are at the heart of Slimming World - if you'd love to be part of our journey and make a difference, we can't wait to hear from you!We're recruiting a talented and enthusiastic Customer Service Advisor to join our Field Support Services team.About the role…At the heart of Slimming World are our warm, friendly and motivating weekly groups, designed to empower slimmers to make changes for life and the Consultants who run our groups are self-employed and have all been successful members themselves. Our Field Support team provide an exceptional support service to Consultants who are based across the UK and Republic of Ireland.In this role, you’ll manage and resolve a comprehensive range of queries, primarily over the phone. You’ll be trained in every aspect of our Consultant support experience so you can take full responsibility for all the queries and problems you’ll encounter on the Consultants behalf. You’ll be delivering an end-to-end advisory service on stock and financial management, promotional campaigns as well as first line technical troubleshooting and advice. Through your delivery of first-class support, you’ll feel proud of the crucial part you play in the successful running of our groups and in developing and maintaining excellent relationships between the company and our franchisees.Our normal hours of work are 37.5 hours per week on a four-week shift pattern Monday to Friday, including one Saturday every four weeks working 07.30-13:00. An example of our shift pattern (start and end times may differ depending on the team) – Monday 07.30-15.30, Tuesday 14.00-22.00, Wednesday 10.00-18.00, Thursday 08.45-16.45, Friday 07.30-15.30
Customer Service Advisor Alfreton
Slimming World is the UK’s leading weight management organisation, helping members lose weight in our community-based groups around the UK and Ireland and online through our digital programme. Our vision is to make the world a healthier, happier place – we build communities on kindness, trust and respect, inspire each other to achieve excellence and invest in our people.About the role…· Various full time shift patterns available· Working from our fabulous head office in South Normanton, Alfreton (just off the M1, junction 28)· 1 x permanent and 1 x fixed term role availableOur Customer Support team provide a highly bespoke service to our members through a range of communication channels. This includes email, telephone, live chat and social media. You’ll therefore be on the frontline for our members, ensuring they feel valued and genuinely cared for at every touchpoint.This really is a great time to join us as we look to recruit several Customer Service Advisors for our warm and friendly team. We’d really love to hear from you if you’ve a genuine empathy for slimmers and a passion for delivering a first-class service. And you’re:· an engaging and confident communicator who can adjust your style to lots of different contact channels· highly considerate of others· a great problem-solver with excellent levels of accuracy and attention to detail· competent in multi-tasking and managing changing priorities· confident using Microsoft Office, the internet and mobile appsIdeally you’ll have some experience within a fast-paced contact centre environment using Salesforce. Along with an understanding of Slimming World and Food Optimising.Please note our team all work set shift patterns which usually include day shifts, plus one evening until 9pm, and a weekend day working 9-5pm.What we offer…
Customer Service Advisor Alfreton
Slimming World is the UK’s leading weight management organisation, helping members lose weight in our community-based groups around the UK and Ireland and online through our digital programme. Our vision is to make the world a healthier, happier place – we build communities on kindness, trust and respect, inspire each other to achieve excellence and invest in our people.About the role…· Various full time shift patterns available· Working from our fabulous head office in South Normanton, Alfreton (just off the M1, junction 28)Our Customer Support team provide a highly bespoke service to our members through a range of communication channels. This includes email, telephone, live chat and social media. You’ll therefore be on the frontline for our members, ensuring they feel valued and genuinely cared for at every touchpoint.This really is a great time to join us as we look to recruit several Customer Service Advisors for our warm and friendly team. We’d really love to hear from you if you’ve a genuine empathy for slimmers and a passion for delivering a first-class service. And you’re:· an engaging and confident communicator who can adjust your style to lots of different contact channels· highly considerate of others· a great problem-solver with excellent levels of accuracy and attention to detail· competent in multi-tasking and managing changing priorities· confident using Microsoft Office, the internet and mobile appsIdeally you’ll have some experience within a fast-paced contact centre environment using Salesforce. Along with an understanding of Slimming World and Food Optimising.Please note our team all work set shift patterns which usually include day shifts, plus one evening until 9pm, and a weekend day working 9-5pm.What we offer…· A positive, fun working culture where we celebrate succes
Salary in other companies in the position customer service advisor
| CAPITAL ON TAP | 10681 £ | 2618 £ 10681 £ |
| CMD RECRUITMENT | 3915 £ | 2618 £ 10681 £ |
| CANDIDATE SOURCE | 3684 £ | 2618 £ 10681 £ |