SIMPLISAFE

Responsibility

• answer inbound Sales queues to convert to sales and subsequent activations of service subscriptions
• making outbound calls to potential new customers and sales leads to conversion to system and subscription sales
• use a Live Chat function to promote and obtain sales
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• build rapport with customers, get to know their individual needs and put their interests first
• answering inbound Loyalty calls to retain existing customers
• job Title: Contact Centre Sales Representative
• job Title: Sales Representative
• achieve and exceed sales & retention targets and KPIs
• reports to: Contact Centre Sales Manager
• reports to: UK Senior Sales Supervisor
• completing cancellations surveys to provide management with a deeper understanding as to why customers cancel
• working through Lead emails to proactively contact and convert to opportunities. Will include Leads identified via digital channels such as Social Media Platforms
• provide feedback to Senior Management around barriers to conversion
• identify and utilise all opportunities to upsell

Earnings for position sales representative

Responsibility

• assist with managing day to day office upkeep and facilities
• maintaining and updating Personnel records
• revising company policies, ensuring they are in line with current legislation
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• answering Employee Questions
• recording Sickness and annual leave
• recruitment - Post job adverts on the recruitment platform, search for candidates and arrange interviews
• prepare HR documents such as, employee contracts, Pre-boarding, On-boarding and Off-boarding
• participate in HR projects
• attend disciplinary meetings
• advise Line Managers with any queries, ensuring best practice
• administration of Payroll and Benefits
• GDPR - Process Deletion Requests
• ordering Office supplies
• raise Purchase Orders
• keep up to date with changes in employment legislation, interpret and provide guidance on any changes or updates

Requirements

• CIPD Level 3 Essential
• ability to handle confidential and sensitive company information in a discreet and professional manner
• excellent communication skills in both written and verbal format
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• coaching and Skill development
• an ‘Ideas person’
• proactive in resolving and de-escalating issues
• flexible and able to work efficiently when under pressure
• can easily build rapport with employees, line managers and stakeholders
• human resources: 1 year
• excellent planning, organizational, and time management skills
• HR information systems experience preferred
• general knowledge of HR process/compliance
• powerful drive to learn and contribute

Responsibility

• about SimpliSafe
• and we've created a culture here that cares just as deeply about the career you're building
• we don't just want you to work here
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• we want you to grow and thrive here
• manage the UK Finance business
• assist in forecasting and managing UK cash flows
• we're a high-tech home security company that's passionate about protecting the life you've built and our mission of keeping Every Home Secure
• the Role
• ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect
• oversee all accounts, ledgers, and financial reporting systems to ensure their integrity and compliance with appropriate UK standards and regulatory requirements
• project manage the annual external audit of the UK subsidiary with assistance from the US Finance team
• proactively identify and drive changes in our finance processes that result in operational efficiencies or increased financial insights
• personal Specification
• well, we're growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure
• qualified Accountant
• why are we hiring?
• ensure a timely monthly close of the UK subsidiary, inclusive of working with the US finance team members assisting with the UK close activities
• this is an exciting opportunity for someone to join our fast growing UK subsidiary based on Manchester and to lead the Finance in the UK and liaise with the UK commercial team and the US Finance team to ensure the exceptional financial success of our UK business for the future efficient growth of our product and subscriber led business and P&Ls
• form trusted business partnerships with UK Commercial and Operations teams providing analytical and financial support to assist the business achieve operational goals and growth in the UK Home Security Market
• outstanding track record in influencing decision making within a business and improving performance with substantial profit impact
• committed and dedicated financial professional who is prepared to work hard to deliver on our Annual Operating Plans
• previous experience gained in a commercial role, within a subscription based business would be advantageous
• demonstrates commercial acumen with proven ability to innovate and implement continuous improvement

Responsibility

• at SimpliSafe you’ll be joining a firm that will strive to support you and help you achieve your goals and ambitions
• we expect you to work hard and behave professionally but we’ll ensure you have fun along the way
• building on our well-established roots, we’re looking to grow
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• simpliSafe are looking to recruit for a Sales Representative on a Full-Time, Permanent basis to join our growing team at our offices in Spinningfields Manchester., we’re offering an annual salary of £20,600 with an uncapped commission scheme with an achievable first year OTE of £25,000 - £30,000
• convert the rich conversations from an enquiry to a Sale with new customers & retain existing customers
• provide feedback to Senior Management around barriers to conversion

Responsibility

• ● Manage any employee relations issues in line with the policies set out by the business
• ● Hold team briefing sessions / workshops to update the team on best practice
• ● Prepare and submit performance reports
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• ● Ensure good communication and messaging between higher management, different departments and Call Centre
• ● Completion of regular performance reviews, 121s and support goal setting

Requirements

• retail sales: 1 year
• customer Service: 1 year