support engineer
Responsibility
- first point of contact for all incidents/requests via email and phone calls, escalating issues when appropriate
- you will provide expert technical assistance and support to our technical team and other areas of the business as needed
- provide efficient and professional customer support at all times
Show more +15 - this role may also include designing, implementing, and testing complex networking infrastructure in support of our customer needs
- provide technical services and support for WAN and LAN connectivity, MPLS, routers, firewalls, information security, VPN & Terminal Services
- perform and maintain daily system checks
- participate in monitoring and management of system alerts and notifications
- updating IT records and documentation to ISO Standards
- perform network assessments and security audits
- site Visits where appropriate
- installation/Maintenance/Configuration of a variety of Infrastructure, Networking and Telephony Equipment
- provide knowledge and advice where required within the business
- participating in a 24/7 on call rota
- maintain documentation in line with company processes
- communicate with customers as part of projects and 3rd Line escalations
- this role will also successfully demonstrate the skills required to secure and manage network infrastructures to protect productivity, mitigate threats, and reduce costs
- to participate in internal or external patching out of hours
- participate in the administration and maintenance of the remote monitoring and management system, which includes responding to alerts, monitoring dashboards, and conducting periodic system reviews
Requirements
- basic Knowledge of Microsoft Operating Systems/Firewalls/Routing and Switching
- 4G Router experience
- juniper JNCIA, Cisco CCNA or equivalent
Show more +10 - MSP experience
- an interest in working in a fast-paced helpdesk
- experience of PBX systems, i.e. Gamma Horizon & Splice.com
- HP/Aruba
- ability to schedule own workload prioritising to meet the business’ needs
- experience of Network Devices, i.e. HP & Aruba
- MPLS
- good communication skills and an excellent telephone manner
- packet Analysis
- networks management
Salary in other companies in the position support engineer
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| EAMES CONSULTING | 8000 £ | 5120 £ 12055 £ |
| VERTUS PARTNERS | 8000 £ | 5120 £ 12055 £ |
| HARVEY NASH | 7920 £ | 5120 £ 12055 £ |
| MCGREGOR BOYALL CONSULTING | 7667 £ | 5120 £ 12055 £ |
| TRIUMPH CONSULTANTS | 5704 £ | 5120 £ 12055 £ |
| DYNAMIC SEARCH SOLUTIONS | 5500 £ | 5120 £ 12055 £ |
| SIGMA RECRUITMENT | 5416 £ | 5120 £ 12055 £ |
| TWINSTREAM | 5416 £ | 5120 £ 12055 £ |
| GUIDANT GLOBAL-EUROPE | 5120 £ | 5120 £ 12055 £ |