SILVER LINING CONVERGENCE  Salary

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THE GRANARY WHITELEY LANE FAREHAM PO15 6RQ
TIN: 06212357
 Communication & media production
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SILVER LINING CONVERGENCE
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SILVER LINING CONVERGENCE is looking for employees for positions:

support engineer

  • support engineer
  • apprentice administrator
  • marketing executive
  • network engineer
  • apprentice
  • office administrator
  • sales executive
  • marketing coordinator

Working hours

  • full-time | Permanent

Responsibility

  • first point of contact for all incidents/requests via email and phone calls, escalating issues when appropriate
  • you will provide expert technical assistance and support to our technical team and other areas of the business as needed
  • provide efficient and professional customer support at all times
  • this role may also include designing, implementing, and testing complex networking infrastructure in support of our customer needs
  • provide technical services and support for WAN and LAN connectivity, MPLS, routers, firewalls, information security, VPN & Terminal Services
  • perform and maintain daily system checks
  • participate in monitoring and management of system alerts and notifications
  • updating IT records and documentation to ISO Standards

Requirements

  • basic Knowledge of Microsoft Operating Systems/Firewalls/Routing and Switching
  • 4G Router experience
  • juniper JNCIA, Cisco CCNA or equivalent
  • MSP experience
  • an interest in working in a fast-paced helpdesk
  • experience of PBX systems, i.e. Gamma Horizon & Splice.com
  • HP/Aruba
  • ability to schedule own workload prioritising to meet the business’ needs