SILCOM RECRUITMENT

Responsibility

• as a Senior Service advisor you will be involved in training and supporting new members into the team
• focus on leading the front desk team. Lots of customer interaction
• focus on leading the front desk team
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• motor trade service advisor experience needed and an attitude to replicate their customer service values
• as a Service Advisor, you will meet & greet your customers & clarify their service, MOT and/or repair requirements
• motor trade Service Advisor experience needed
• strong customer service experience. Face-to-face & telephone
• lots of customer interaction
• face-to-face & telephone customer service experience essential
• greeting customers in a positive manner when they enter the department, obtain clarification on their service, MOT & Repair needs
• meet & greet customers in a positive manner after they drop off & collect their vehicle
• engaging directly with customers empowers you to significantly influence their satisfaction, culminating in the triumph of our aftersales operation
• achieve monthly upsell targets for a range of parts to benefit from a great OTE package
• to meet & greet your customers & clarify their service, MOT and/or repair requirements
• promote and maintain positive people relations across the business
• to raise invoices for work done & meet the customers' time deadlines for completion of their vehicles
• discuss warranty issues with customer who have purchased vehicles through this business
• handle customer enquiries and requirements for service & repair efficiently, ensuring the highest level of customer service
• offer support and strong management to the wider service team
• perform visual inspections and rapid tests to evaluate the vehicle's condition
• passionate for providing customers a high level of service and maintain customer retention
• manage your own customer database, ensuring constant communication and a personally tailored professional service to all
• to manage your customers effectively throughout the day, maintaining regular contact and offer excellent, personalised levels of service
• offer support and strong management to the wider management team
• supervise the repair progress and arrange for supplementary repair services when necessary
• managing and maintaining a customer database
• there will be a requirement for upsell of products and services to benefit from the rewarding bonus structure
• to up-sell products & service plans, handle objections and record sales activity
• working closely with the Director and Centre Manager
• upsell of parts and services required to benefit from the rewarding bonus structure
• responsible for job packs and associated documentation
• successful upkeep of company mandatory paperwork and processes
• to raise invoices for work done & meet the customers' time deadlines for collection of their vehicles
• supporting the service department with day to day tasks
• working closely with the Site Manager and Workshop Manager
• order the relevant parts for the workshop and allocate accordingly
• full UK Driver’s License
• motor trade service advisor experience required , diary/time management and use of multiple IT software systems required
• supporting the other Service Advisors with day to day tasks
• motor trade aftersales advisor experience needed
• act as the adept liaison between our valued customers and the workshop and perform a thorough check-in of the vehicle, reviewing customer and vehicle data
• you will be the forefront of the aftersales department, meeting & greeting all customers with a positive attitude, ensuring you are clarifying all of their service, MOT and repair needs
• to deal with customer requirements for service and repair in an efficient and accurate manner to ensure the highest standard of Customer Service
• assist in supporting the Aftersales Manager in the day to day running of aftersales operations, ensuring the key targets of the franchise are achieved
• assist in supporting the General Manager & Service Manager in the day to day running of aftersales operations, ensuring the key targets of the franchise are achieved
• as a Service Advisor there would also be a need to up-sell of products & service plans, handle objections and record sales activity to gain additional bonuses
• regular contact and management of a customer database throughout the day in an efficient manner, ensuring a personally tailored service and adhering to customer time deadlines
• assist in supporting the Aftersales Manager in the day to day running of the service operations, ensuring the key targets of the franchise are achieved
• assist in supporting the Aftersales Manager in the day to day running of Aftersales operations, ensuring the key targets of the franchise are achieved
• invoicing work done during the day and raising job cards for the workshop in a timely fashion to ensure you are meeting the customer’s timeline expectations
• supporting the other Service Advisors with day to day tasks and utilising your existing skillset to ensure your team are consistently highly performing and achieving
• report this job

Requirements

• automotive
• advisor
• customer Service
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• automotive Aftermarket
• motor Vehicle
• customer Services
• pinnacle
• management
• dealer
• car
• service Management
• kerridge
• aftersales
• dealership
• warranty
• motor
• commercial Vehicle
• workshop
• motor trade
• motor Trade
• you will currently be working within a similar position, with ideally a minimum of 1 years’ experience
• prior experience in a customer service based role is essential
• motor trade experience is essential
• excellent communication skills
• you need to hold a full driving licence
• we would be keen to speak with people who have worked in a service/auto centre, for example Halfords or similar companies looking for a step up in responsibility

Benefits

• service car
• company car

Earnings for position service advisor

Responsibility

• motor trade sales experience needed and an attitude to succeed
• achieving monthly sales targets for vehicles sold, achieving the minimum profit targets
• following a structured sales process to maximise opportunities - Sales of new & used cars
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• focus on outbound calls to existing finance sales and service customers
• focus on outbound calls to existing finance sales and service finance customers
• achieve monthly sales targets for new and used vehicles
• the ideal candidate will come from a strong customer service background, with a proven track record of successful sales work
• advertise cars on the dealership website, ensuring accurate and enticing descriptions
• ensure an excellent customer service experience
• maintain a strong relationship with multiple customers throughout their car ownership cycle and creating renewal appointments for the Sales Team
• passionate for providing customers a high level of service and maintain customer retention
• capture high-quality images of vehicles to showcase their features and attract potential customers
• identify targets and book appointments accordingly
• upselling of additional add-ons to the customer
• A determined and enthusiastic individual will succeed in this role and thrive in this prime working environment
• re-price vehicles on the forecourt based on market analysis and dealership guidelines
• achieve sales and profitability targets
• identifying the opportunities to offer extended warranty and our service plan options to our service customers
• working closely with the Online Manager and the site Sales Managers and their team to track and update appointment information
• successful upkeep of company mandatory paperwork and processes
• you will need to be 100% focused on providing all customers with a world-class purchase experience whilst achieving all sales objectives
• you will need to be 100% focused on providing all customers with an excellent purchase experience whilst achieving all sales objectives
• prepare and maintain the forecourt, ensuring vehicles are well presented and clean
• selling of finance and insurance products
• creating appointments and promoting best practice to our customers via telephone and internet
• collaborate with other departments, such as service, to ensure smooth vehicle preparation to ensure the vehicles are ready for handover
• achieve set targets and goals given to you by the manager to benefit from the fantastic bonus scheme
• highly organized individual with excellent time management skills and a keen eye for detail
• computer literate & confident speaking over the phone
• our client are seeking a confident and experienced car sales executive, preferably with premium car dealership experience
• customer-centric mind-set, committed to providing an outstanding customer experience
• strong literacy and numeracy skills
• you must have great confidence and experience in customer communication. Interacting with people in a professional manner befitting of a top-end brand and looking the part
• identifying the opportunities to offer renewal appointments at key points during the agreement term, by building, maintaining and updating 'campaigns’ on the Finance Renewals Systems
• preferably a full UK driver's license
• report this job

Requirements

• sales
• customer Communication
• customer Retention
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• sales Executive
• dealership
• customer Service
• commercial Sales
• renewals
• trade Sales
• motor Trade
• telesales
• commercial sales executive
• extended Warranty
• car Sales
• sales Process

Benefits

• company car
• service car

Earnings for position sales executive

Responsibility

• achieve the highest level of customer satisfaction
• greeting customers in a positive manner when they enter the department
• meeting and greeting customers coming into the parts department
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• parts Advising - Meeting and greeting customers coming into the parts department
• assist in achieving the KPI’s attributed to the parts department
• contacting customers by telephone/email to review their current orders and focus on retaining them as customers
• strong leadership and people management skills
• ordering, booking parts, invoicing and taking payments
• monitor work progress & acting on any issues of concern
• excellent listening and communication skills
• managing parts stock
• managing parts stock and taking inventory
• follow the company ordering process for parts ensuring costs are within company agreements
• highly organised, with good attention to detail and the ability to handle a pressurised environment
• liaising with the workshop, service advisors and customers
• upsell of additional parts to customers may be required to achieve further bonus
• providing quotations to clients both in person and over the phone
• to order, maintain and control the impressed stock levels to ensure all vehicles are dealt with efficiently
• thorough knowledge and experience of car parts and technical understanding
• providing quotations
• achieve set targets set by your line manager
• knowledge and experience of the motor trade highly favoured
• excellent customer service skills required
• knowledge and experience of car parts required
• knowledge and experience of car parts and warehouse/stockroom sourcing
• knowledge and experience of car parts
• automotive system experience highly desired
• assisting the Parts Sales team by conducting outbound prospecting and lead generation activity to deliver warm, qualified sales leads into the business
• managing inbound enquiries in a timely and effective manner, delivering the highest standards of customer satisfaction and customer service
• maintaining a high level of current product, process and system knowledge to deliver the very best expertise and service for our customers and ensure repeat custom
• our ideal candidate must be a team player, work well in a fast-paced environment and must be computer literate and competent organisational skills
• and above all, you must work well within a team, be confident in working under pressure and remain organised at all times

Requirements

• advisor
• auto Parts
• dealership
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• invoicing
• automotive
• automotive Parts
• automotive Industry
• ordering
• parts
• customer Service
• trade
• warehouse
• commercial Vehicle
• workshop
• aftersales
• motor Trade
• car dealership
• parts Ordering
• £23,690 Basic Salary + Bonus, OTE £3,000 per annum

Earnings for position parts advisor

Responsibility

• complete all pre-delivery related administration
• new & used vehicle administration
• process and monitoring all new and used vehicles on the company’s DMS
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• liaising with the sales team and vehicle supply to process vehicle orders in line with the sales order
• ensuring all info is received in time for scheduled delivery of vehicles
• providing general support to the sales team on a range of sales administration duties
• completing all pre-delivery related administration
• taxing, registering & invoicing of new, used and trade cars
• invoicing of new, used and trade cars
• invoicing of New, Used and Trade cars
• enters vehicle job sheet details to ensure records regarding pre-delivery work hours requirements are accurate and up to date
• taxing & registration of new vehicles
• working with the sales team and Sales Manager to complete sales invoicing, ensuring all costs are included
• processing customer orders
• processing customer’s orders
• maintaining vehicle stock records
• efficiently manage a stock list of vehicles
• taxing and or registering customers' cars along with other small administrative duties
• liaising with workshop to ensure required works completed on new & used vehicles
• organising transportation and delivery of stock and sold units
• supporting month end procedures
• advising the sales team on matters regarding stock activity so that they are always aware of the current stock status
• kerridge & DMS experience [desired but not essential] however, training and full support provided
• liaise with the sales team and vehicle supply to process vehicle orders in line with the sales order, demonstrator, or showroom stock requirements
• provides general support to the sales team keeping them informed of customer order status and any issues that may arise relating to their sales
• entering vehicle job sheet details onto REV8 system to ensure records regarding pre-delivery work hour’s requirements are accurate and up to date
• the ideal candidate will need to be well presented, enjoys working in a fast paced environment and works well within a team
• the ideal candidate will need to be well presented, enjoys working in a fast moving environment and works well within a team
• keep track of deals and ensure all are invoiced by end of month
• liaising with Sales Managers
• provide excellent support and administration services to the sales department

Requirements

• dealership
• dealer
• admin
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• administrative Support
• invoicing
• administrative
• sales
• general Admin
• general Administration
• fleet Management
• sales Administration
• motor Vehicle
• pinnacle
• invoice
• sales Team
• motor Trade
• sales Invoices
• kerridge
• trade
• administration
• at present, Silcom Recruitment are delighted to be recruiting on behalf of a large, family owned dealership group, with a site based in Chichester, West Sussex

Benefits

• company car

Earnings for position sales administrator

Responsibility

• A complete understanding of aftersales process’ in a modern dealership
• oversee a team of Sales Executives reporting to the General Sales Manager
• upskill and oversee a team of Sales Executives, reporting to the General Sales Manager
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• promote and maintain positive people relations across the business
• manage the aftersales team ensuring all agreed customer service targets are met to maintain the brand experience
• overseeing the sale of new and used vehicles, finance and insurance products to ensure compliance with the FCA guidelines
• offer support and strong management to the wider service team
• ensure that the aftersales team work effectively with other departments
• manage the sales process & maintain best practice routines
• oversee forecourt management
• manage the day to day operations of the Service Department, to ensure the key targets of the franchise are achieved
• to have a hands-on approach to manage, motivate and train staff to ensure the growth and development of the departments
• propose finance cases & drive finance and insurance sales
• propose finance cases & drive finance and Insurance sales
• manage the sales process & used car performance within the dealership
• being fully FCA Compliant
• second - face customers
• stacking deals
• promote and maintain the highest level of customer service
• proposing finance cases
• design and implement local marketing strategies
• second facing customers
• ensuring the best levels of customer service at all times
• establish weekly action plans at the beginning of the month ensuring these are managed efficiently and achieved by the sales team. Carrying out daily and weekly reviews
• create, agree and control sales, merchandising, recruitment, advertising and sales promotion plans to support the achievement of Service & Parts department plans and budgets
• report this job
• occasional Sundays to cover holidays /events [10.00 - 4.00pm]

Requirements

• customer Service
• automotive Industry
• automotive
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• dealership
• finance
• motor
• management
• transaction
• sales
• service Management
• transaction Management
• sales Process
• aftersales
• car Sales
• kerridge

Benefits

• company car

Earnings for position manager