SIGNOL  Salary

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THE OFFICE GROUP 24 GREVILLE STREET LONDON EC1N 8SS ENGLAND
TIN: 10970995
 Science & research
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SIGNOL
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SIGNOL is looking for employees for positions:

customer advisor

  • customer advisor
  • business development manager
  • marketing manager
  • product manager
  • communications manager

Working hours

  • full-time

Responsibility

  • create, and ensure successful delivery of, customer success plans for each client in line with Signol’s Customer Success Strategy
  • analyse customer data and feedback, being proactive to drive outcomes across adoption, retention, expansion and advocacy
  • communicate key insights internally, advocating for the customer within Signol, supporting Signol in its customer-centric mindset
  • hold product demonstrations for customers
  • ensure the highest level of governance across all programmes to reduce any risk to Signol and its customers
  • assist customers with setting up and navigating programs or software
  • promote the value of the product
  • serve as a key point of contact for the customer and its users on assigned accounts, forwarding and escalating inquiries to relevant individuals and departments

Requirements

  • aviation or maritime industry experience
  • previous experience in a customer facing role
  • knowledge of customer success processes
  • previous project and/or account management experience
  • exceptional ability to communicate and foster positive business relationships
  • comfortable understanding and effectively communicating statistical and technical information
  • project management experience. Highly organised and able to multitask
  • able to manage and prioritise a varied workload