operations manager
Responsibility
Requirements
Benefits
Current offers for the position:
Fulfilment Manager - Warehouse Operations Sandwich
Based in Sandwhich, Kent Office Working at Signant Health puts you at the very heart of the world’s most exciting sector - a high-growth, dynamic company in an extraordinary industry. We’re radically changing the clinical trial landscape, driving change through the technology and innovations we create and the services we deliver to our customers. Responsible for internal and external customer satisfaction by leading the team to ensure electronic devices for shipment are processed on time, accurately configured, picked and shipped to client sites managing clinical trials. KEY ACCOUNTABILITIES Manage workload within the team to ensure customer expected ship by dates are achievedEnsure devices are picked, configured and shipped accuratelyIdentify root causes of errors and drive continuous improvement throughout the businessManagement of vendors as directedLead continual improvement within the Fulfilment Team operationPromote continual improvement within the Configuration CentreMonitor and run daily configuration team activities and operate within Service Level Agreements and agreed KPIsOther responsibilities as required DECISION MAKING AND INFLUENCE The individual is responsible for ensuring the Sales Orders are completed accurately and on timeThey will have influence on the financial accountancy of the business by ensuring good stock handling practices.They will lead good practice and ensure customer expectations are met, if not exceededThey will have limited direct Client contact, however; will be expected to be a source of information and expertise to provide best practice guidanceKNOWLEDGE, SKILLS & ATTRIBUTESAdherence to site Health & SafetyAccurate data entry and computer skillsExcellent written and verbal communication skillsExcellent organization skills with the ability to prioritize
Global Customer Operations Manager Sandwich
US (Hybrid role - Horsham, PA or Sandwich, UK locations) Are you ready for the Most Impactful Work of Your Life? Signant Health is a global evidence-generation company. We’re helping our customers digitally enable their clinical trial programs, meeting patients where they are, driving change through technology and innovations and reimagining the path to proof. Working at Signant Health puts you in the very heart of the world’s most exciting sector - a high-growth, dynamic company in an extraordinary industry. Where do you fit in? The Global Customer Operations Manager Leads the Global Customer Operations Team to ensure electronic devices and ancillary items are managed effectively throughout the project lifecycle management process. Works closely with Global Project Management and Clients to ensure project delivery success. As part of our team, your main responsibilities will be: Provide global leadership & guidance on all aspects of Global Customer Operations Function relating to the project lifecycle management process to all project stakeholders.Taking accountability for all escalations and investigations from internal and external stakeholders, as required.Accountable for managing the delivery of Deployment Plan requirements for the Supply Chain Team.Act as the subject matter expert within the Supply Chain Team for Global Project Management and external Clients, and providing the relevant training.Promote continuous improvement within the Global Customer Operations Function.Management of third party suppliers and vendors, as required.Ensure training and knowledge within the Global Customer Operations Team is up to date and relevant.The individual is responsible for managing client expectations on global electronic devices and ancillary items for all studies.Influencing the business performance and revenue of the project and clients by ensuring good practices are fo
Salary in other companies in the position operations manager
| HANCOXREAD RECRUITMENT | 14800 £ | 11000 £ 14800 £ |
| IO ASSOCIATES | 14400 £ | 11000 £ 14800 £ |
| PUBLIC SECTOR RESOURCING | 14000 £ | 11000 £ 14800 £ |