field service engineer
Responsibility
- analyze, troubleshoot and resolve both mechanical and automation malfunctions and breakdowns
- install rebuilding kits according to procedures and reinstate equipment into production environment with a high level of customer satisfaction
- implement and manage hands on daily activities of maintenance, troubleshooting and repair incl. submission of superior reports to the Service Back Office
Show more +7 - analyse, identify and take action on system performance issues, implementing correct and approved operational improvements
- planning, coordination and execution of planned preventive major maintenance activities to a high standard and in line with agreed procedures, ensuring effective operation of equipment
- proactive contribution of opportunities, business feedback to the Service Organization to promote the growth of our customer
- provide production support post maintenance to bring the line to pre-maintenance efficiencies or highest while maintaining a high level of customer satisfaction
- conduct systematic root cause analysis of problems to ensure permanent resolution and/or escalate with a detailed problem description and documentation when root cause is not identified
- handle claims and provide technical support and guidance to escalated claims per the claims process and through the quality department, including root cause analysis
- administer track, report and audit relevant measures to ensure quality, timely and accurate information and documentation is available and accessible; accurate and timely submission of information and documentation according to existing procedures
Benefits
- company car
- fuel card
- mobile phone
Show more +1 - laptop
Trade
- installation & Maintenance
- Installation & Maintenance
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