SHIFT GROUP is looking for employees for positions:
depot manager
Working hours
full-time
Salary
salary
Responsibility
operating as a “role model” leading and managing the depot team
recruiting, inducting and developing team members to deliver excellent service, whilst ensuring a working environment that is inclusive and respectful
communicate the company’s business objectives and performance
accountable for managing the depot budget, exercising effective cost control in order to maximise profitability whilst ensuring service excellence delivery levels
challenge and review the operation to ensure the efficient and effective deployment and utilisation of resources, making proposals on proposed procurement of equipment to ensure appropriate resources
audit and manage third party providers to ensure expected levels of performance and service are delivered and exceeded whilst costs are in line with contracts
support commercial activity including contract tenders / re-tenders and contract reviews with key and strategic customers, ensuring all incidents of service failure are investigated and fed back to the customer to reassure that procedures are reviewed to prevent re-occurrence
monitor depot KPIs to ensure these are achieved and exceeded in a cost effective manner, taking corrective action when a KPI is at risk of not being achieved
business development manager
Working hours
full-time | Permanent
Salary
salary
Responsibility
identify, contact and pitch to prospective new businesses through a range of BD activities including networking, local canvassing and cold-calling
develop and implement strategic sales plans to achieve company goals and objectives
develop and maintain relationships with key customers and partners
analyse sales data and market trends to identify areas for improvement and growth
collaborate with other departments, such as marketing and operations, to ensure alignment and maximise sales opportunities
attend industry events and conferences to stay up-to-date on market trends and network with potential customers
Requirements
sales within Freight Forwarding: 1 year
customer service administrator
Working hours
part-time | Contract
Salary
salary
Responsibility
handle customer complaints
provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
keep records of customer interactions, process customer accounts and file documents
follow communication procedures, guidelines and policies
updating client systems/portals with information from end customers and crews on jobs
managing and updating reports
meeting SLAs across all tasks
Requirements
strong time management skills and comfortable balancing multiple tasks and meeting SLAs
attention to detail
professional phone manner and written communication skills
great team player
resilient and patient when liaising with customers and drivers
strong customer focus
experience within a Administration or customer service role or held a position that required regular communication with customers over the phone and email
delivery driver
Working hours
full-time | Part-time | Temporary | Contract
Benefits
mobile phone
temporary administrator
Requirements
admin
customer service
administrator
strong time management skills and comfortable balancing multiple tasks and meeting SLAs
attention to detail
professional phone manner and written communication skills
great team player
resilient and patient when liaising with customers and drivers
Working hours
full-time | Contract
Salary
salary
Responsibility
dealing with all customer contacts via telephone and email
booking jobs on to the company system, ensuring all details are correct
dealing with in-job queries from customers and crews - responding to these in a professional and timely manner
dealing with in-job queries from customers and crews – responding to these in a professional and timely manner
raising quotations for clients based on rate cards and existing processes
updating client systems/portals with information from end customers and crews on jobs
managing and updating storage reports
meeting SLAs across all tasks
housekeeper
Working hours
part-time | Permanent
Salary
salary
Responsibility
cleaning office throughout which will include a kitchen, two bathrooms, main office and small meeting rooms
office upkeep such as preparing meeting rooms for use and general tidiness
disposing of office waste and recycling
replenishing stock in drinks fridge, breakfast items and bathroom supplies
check lights and fittings for replacements or fixes needed
general maintenance of the office by organising contractors, for example decorators or handy person
Requirements
domestic or commercial cleaning experience
friendly, positive and professional attitude
attention to detail
time management and prioritising skills
ability to work on own initiative whilst maintaining high level of performance
warehouse administrator
Requirements
warehouse
administrator
experience in warehouse management and/or logistics
strong time management skills and comfortable working as a one person team to achieve SLAs
attention to detail
forklift licence
A drive for personal growth and development
Working hours
full-time | Permanent
Salary
salary
Responsibility
reporting on progress to management and escalating any issues in a timely manner
assisting other Warehouse Managers with other activities in the warehouse
assisting office staff with other administrative tasks
overseeing the day-to-day execution of the new contract, including:Receiving daily delivery of goods into warehouse
checking goods received against CSV report of deliveries to ensure all items are present and accounted for
manager
Requirements
account Manager
customer Success
account retention
experience in an Account Management or Customer Success role, preferably within the Courier industry
excellent verbal and written communication skills
A pragmatic approach to problem solving
high attention to detail
willingness to take ownership, be accountable and go above-and-beyond for your clients
Responsibility
supporting our B2B customers with their on-demand courier, and removals bookings
maintaining and nurturing strong relationships with your portfolio of clients to ensure overall retention and high customer satisfaction levels
communicating with our B2B clients over the phone and via email
creating bookings in our platform that accurately reflect our clients requirements
knowing our customers, their requirements and their pain points - and working proactively to make their experience better
communicating customer requirements to the wider Operational Team - both day-to-day and at a strategic level
problem solving with autonomy and initiative
interrogating data and communicating the meaning of the data to customers
account manager
Requirements
account Manager
customer Success
account retention
experience in an Account Management Customer Success role, preferably within the Courier industry
excellent verbal and written communication skills
A pragmatic approach to problem solving
high attention to detail
willingness to take ownership, be accountable and go above-and-beyond for your clients
Responsibility
supporting our B2B customers with their on-demand courier, and removals bookings
maintaining and nurturing strong relationships with your portfolio of clients to ensure overall retention and high customer satisfaction levels
communicating with our B2B clients over the phone and via email
creating bookings in our platform that accurately reflect our clients requirements
knowing our customers, their requirements and their pain points - and working proactively to make their experience better
communicating customer requirements to the wider Operational Team - both day-to-day and at a strategic level
problem solving with autonomy and initiative
interrogating data and communicating the meaning of the data to customers
operations director
Working hours
full-time | Permanent
Requirements
experience working within a scale up business ideally within logistics industry, ideally within a tech driven business
held a successful role at a senior level as a Enterprise Account Manager, Customer Success Manager, or similar
strong track record of commercial responsibility for a number of large accounts
leadership. You will need to foster new ideas and inspire others around you to think the same
proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
experience delivering client-focused solutions to meet customer needs
analytical problem solver, comfortable being hands on with data and analysis