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SHELL ENERGY RETAIL is looking for employees for positions:
team manager
team manager
customer service advisor
front of house staff
Working hours
full-time | Permanent
Responsibility
responsible for managing complex enquiries and expressions of dissatisfaction that cannot be resolved to the customers satisfaction at the first point of contact, preventing these from escalating into complaints and where possible resolving these immediately
Requirements
excellent communication skills – both verbal and written and the ability to build strong rapport with customers and internal/external stakeholders