SHAWBROOK Salary
Rating of the company
0 ratings
6 reviews
Liverpool
49 BRASENOSE ROAD LIVERPOOL L20 8HL ENGLAND
TIN:
11144143
Wholesale & Retail Trade

Earnings on positions in SHAWBROOK

Earnings on positions in SHAWBROOK

Average salary in this position
Average salary in this position in the country
customer service representative
2083 £
-3%
2027 £
underwriter
2500 £
23%
3062 £

National average salary

2950 £

Average salary in this company

3305 £

Estimated salary

£ 3250

Median salary at SHAWBROOK

£ 2083 Lowest salary
£ 3305 The average salary
£ 4666 Highest salary

SHAWBROOK is looking for employees for positions:

underwriter

Language

  • english

Responsibility

  • reporting to the Underwriting Manager, principal interfaces will be with Lending Manager Colleagues, Risk Management, Brokers and Lending Officer colleagues
  • to underwrite Residential BTLs, Commercial Investment and Trading Business mortgage applications in line with the company lending policy and to manage the application through to completion
  • ensure a good understanding of all the company’s policies, procedures and compliance guidelines, installing the principles in your daily practice to protect the company from any associated risks

Requirements

  • relevant commercial banking/lending experience
  • degree/MBA or similar business qualification or equivalent work experience appropriate to the role
  • computer literate
  • knowledge of TCF
  • good knowledge of compliance procedures within the mortgage industry
  • reading of financial accounts, valuations, business appraisals and credit searches
  • adaptable & flexible
  • ability to develop an analytical and pragmatic approach to underwriting

customer service representative

Requirements

  • excellent written communication skills
  • experience within Customer Service essential
  • strong experience within banking or financial services
  • sound analytical and problem-solving skills
  • ability to learn new skills as the business grows enabling us to meet service standards
  • computer literate
  • ability to work as part of a team
  • excellent planning and organisational skills

Responsibility

  • dealing with account enquiries via the telephone and furnishing them information in answer to their queries
  • administer customer accounts during the lifecycle of their savings account
  • dealing with customer queries via email, secure message, text and chat
  • the processing of all changes to customer static data
  • communicate and escalate potential issues/risks in a prompt and effective manner
  • adhere to internal targets enabling the customer to be serviced quickly, efficiently and without error
  • we are currently looking for a Customer Service Representative to work as part of a team to ensure the timely and accurate administration of the Bank’s savings products, direct liaison with the customer on the telephone and by written correspondence, ensuring accuracy at all times and that laid down processes and procedures are appropriately followed
  • to identify areas of improvement in relation to the customer journey

customer service administrator

Requirements

  • experience in customer service or administrative role
  • excellent verbal and written communication skills
  • experience within banking or financial services
  • strong problem-solving abilities and attention to detail
  • ability to multitask and prioritise in a fast-paced environment
  • strong organizational skills and time management abilities
  • customer-focused mindset with a friendly and empathetic approach
  • high school diploma or equivalent

Responsibility

  • account servicing including responding to secured messages, Maturities, cheque processing & notice requests
  • the processing of advices to put accounts on notice to withdraw / close and the subsequent processing of withdrawals and closures
  • the vetting of application and reviewing ID to ensure compliance with Money Laundering policy, performing e-id checks where appropriate
  • the processing of all changes to customer static data
  • to keep electronic filing in order at all times
  • dealing with customer product enquiries via the telephone and furnishing them with accurate product information in answer to their queries
  • the role is to work as part of a team to ensure the timely and accurate administration of the Bank’s savings products, direct liaison with the customer on the telephone and by correspondence, ensuring accuracy always and that laid down processes and procedures are appropriately followed
  • circa 20% of the role although flexibility will be paramount to ensure customer demands are met and skills are continually honed

manager

Responsibility

  • the role will be pivotal in ensuring good customer experience, and driving continuous improvements, while working collaboratively across multiple internal teams
  • supplier Relationship & Performance Management for Consumer Lending Business Units
  • monitor daily Management Information reports from the supplier to identify any anomalies or risks, and escalate issues as required
  • maintain accurate and up-to-date supplier reporting packs that reflect the needs and priorities of the business
  • proactively escalate concerns to leadership, ensuring early visibility and resolution of emerging issues
  • prepare and present materials to business leaders on supplier performance, changes, and key developments
  • oversee supplier contract governance, including adherence to key clauses, renewals, and compliance obligations
  • the role will also be instrumental in ensuring we maintain Operational resiliency via our 3rd party supplier by working closely with the Head of TPRM and Operational resiliency

Requirements

  • strong experience in managing third-party or supplier relationships, with a focus on operational performance and service delivery
  • demonstrated ability to manage change processes in a structured and disciplined manner
  • excellent analytical and reporting skills, with confidence interpreting and challenging data-driven insights
  • knowledge of contract management, risk frameworks, and governance best practices
  • strong stakeholder management skills, with the ability to influence at all levels across business and supplier environments
  • comfortable working in fast-paced, high-accountability roles with multiple priorities
  • willingness and ability to travel to supplier offices nationwide as required
  • experience in Financial Services or other regulated environments

service engineer

Responsibility

  • to all staff and associates within the business
  • they will be a technically able individual who will provide support to all staff and associates within the business
  • this support will be related to hardware, software, mobile devices and other technology tools and products
  • they will responsible for excellent customer service and will ensure a happy outcome in every resolution
  • and support company growth
  • you will be part of the Service Desk Team comprising of Service Desk and Deskside Support
  • the person appointed will be part of the Corporate Technology Team and will be a important part of the transition of the Service Desk within Shawbrook Bank. They will be a technically able individual who will provide support
  • the person appointed will be part of the Corporate Technology Team and will be a important part of the transition of the Service Desk within Shawbrook Bank

Requirements

  • microsoft Fundamentals
  • microsoft Endpoint Administrador
  • microsoft 365 Administrador
  • microsoft Security Operations Analyst
  • ITIL v4 Foundation
  • 1+ years experience in a similar role

infrastructure engineer

Responsibility

  • the Cloud Engineering Team are a key part of the Banks future vision
  • infrastructure Services are a key component to all systems within Shawbrook
  • they are responsible for all underlying Servers, Storage and Cloud technologies
  • working within the IT Team to deliver various Infrastructure projects
  • we’re looking for a passionate Cloud Engineer to join the team at this exciting and transformative time
  • liaising with various project teams/business users
  • implementation of new technology platforms using Microsoft Technologies
  • this is a varied and dynamic role, at the centre of Shawbrook’s hybrid multi-cloud strategy

engineer

Trade

  • information Design & Documentation
  • Information Design & Documentation

surveyor

Responsibility

  • we are seeking an experienced Senior Monitoring Surveyor to join Shawbrook Bank's specialist team, providing crucial in-house Independent Monitoring Surveyor expertise across our Development Finance and Specialty Finance portfolios