SH GLOUCESTER QUAYS Salary
1ST FLOOR 10 SABRE CLOSE QUEDGELEY GLOUCESTER GL2 4NZ ENGLAND
TIN: 12244381
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Earnings on positions in SH GLOUCESTER QUAYS
SH GLOUCESTER QUAYS is looking for employees for positions:
customer service advisor
Working hours
- part-time
Requirements
- GCSE standard or equivalent
- experience in a customer service role
- customer service: 1 year
Responsibility
- other duties as required by the Customer Services Manager
- meet and greet internal and external customers in centre in line with the Gloucester Quays Customer Service Standards resolving queries/complaints in a professional and friendly manner, and proactively offer information to add the greatest value possible to the customer experience
- highlight potential customer issues and innovative customer service suggestions to the management team to improve customer service
- provide proactive, professional, timely, efficient and friendly service to all external and internal customers of the centre, ensuring relevant information is given and all queries are followed through to the customer’s satisfaction to enhance the customer experience
- adhere to the centre and Customer Services Training manuals, highlighting any areas for improvement to the Customer Services Manager, to contribute to continuously improving the service function within the centre
- hiring out of children’s Turbo Tots to customers ensuring the correct charges are made and collected for the period of time the Turbo Tot is used, checking for any damage on return and keeping clean
- loaning of wheelchairs/mobility scooters to disabled customers ensuring a relevant item is collected from the customer as a deposit and checking the vehicle for any damage on return
- cashing up the till daily ensuring compliance with operational procedures, keeping accurate records and correct balance each day, reporting any irregularities to the management team