SERVICE SUPPLY NETWORK is looking for employees for positions:
customer service executive
Working hours
full-time
Salary
salary
Responsibility
handling queries through the use of inbound calls and omnichannel support
managing and investigating any complaints raised by our customers aiming resolve issues
collaborating with our Network Partners and Customers to confirm order details before delivery
support the business in exceptional service to the customer from the very first interaction
liaising with customers to offer alternatives if requested products are not available
responding to customer feedback on review sites and social media platforms
as a Customer Care Executive, you will be responsible for the monitoring and coordinating of customer bookings with our established network of partners, supporting both in benefitting from Service Supply Network
providing excellent customer service at every point
Requirements
organised, self-motivated and resolution driven with the ability to be accountable for your own performance
eager to be customer and resolution focussed in an environment where the customer comes first
positive to change and understanding that businesses adapt to continuously improve
strong attention to detail, with excellent written and verbal communication skills
positive and professional, a team player and fit into our high energy environment
adaptable to IT systems, reporting and processes
telesales executive
Working hours
full-time | Permanent
Salary
salary
Education
GCSE or equivalent
Responsibility
prioritising your own workflow throughout the month to achieve the highest level of impact, profit and revenue
liaise with all internal departments, passing on feedback and sharing any new information obtained from each client
provide weekly & monthly updates & reports on your Key Accounts, highlighting anything that needs to be addressed
making daily outbound calls to existing key customer base, working from a database and by developing there own new customers. contacting cold accounts to re-engage and generate new opportunities
engaging with each of our key customers on a regular basis, with the view of generating additional orders & revenue for the business, growing the account to ensure we are the supplier of choice
working closely with the head of Key Account Management in proposing new, innovative ideas and techniques to help engage our customer base, and support the team to deliver the results
Requirements
excellent organisation skills
exceptional communication skills, both written & verbal
results and target driven - always striving to achieve more
hard-working, flexible & proactive attitude to your role, with a keen sense of urgency
ability to make timely decisions and work effectively under pressure
IT savvy and with the ability to use a variety of technology channels
ability to confidently make outbound calls and build immediate rapport, persuasive and process lead approach to sales, with the ability to adapt your style to each customer and their needs
telesales: 2 years
sales assistant
Working hours
full-time | Permanent
Salary
salary
Requirements
excellent leadership, interpersonal, rapport building & problem solving skills
hard working, proactive, with a keen sense of urgency
results and people orientated. An achiever who can role model the behaviours needed to be successful
able to implement changes in procedures and technology
strong communication skills
at least 12 months’ experience in a supervisory or leadership based role, working with a team in a busy and challenging environment; a call centre environment would be desirable
ability to make timely decisions and work effectively under pressure
IT savvy and with the ability to use a variety of technology channels
Responsibility
supporting the Sales Office Manager in day-to-day team management practises & confidently covering this when the Sales Office Manager is otherwise engaged
managing incoming sales emails, dealing with or directing these as necessary
monitor calls to ensure procedures and quality standards are being met and provide feedback and training to improve sales performance and customer service
customer service advisor
Working hours
full-time
Salary
salary
Responsibility
taking inbound calls & emails
handling queries & complaints
investigating any issues & discrepancies
liaising internally with Sales & Coordination teams
building & maintaining long lasting customer relationships
keeping diligent sale notes with reference to open cases
monitoring and improving service reviews
standard Covid procedures inline with government guidelines
Requirements
confidence in organising tasks
customer-focused & results-driven
positive and professional attitude
problem-solving and intuative
good IT knowledge
key account manager
Working hours
full-time | Permanent
Salary
salary
Education
GCSE or equivalent
Responsibility
making daily outbound calls to existing key customer base
reactivating cold Key Accounts in order to generate revenue
prioritising your own workflow throughout the month to achieve the highest level of impact
proposing new, innovative ideas and techniques to help engage our customer base
liaise with all internal departments, passing on feedback and sharing any new information obtained from each client
provide weekly & monthly updates & reports on your Key Accounts, highlighting anything that needs to be addressed
engaging with each of our key customers on a monthly basis, with the view of generating additional orders & revenue for the business
Requirements
at least 2 years of experience in a outbound sales environment
ability to confidently make outbound calls and build immediate rapport
persuasive and process lead approach to sales, with the ability to adapt your style to each customer and their needs
excellent organisation skills
exceptional communication skills, both written & verbal
results and target driven - always striving to achieve more
hard-working, flexible & proactive attitude to your role, with a keen sense of urgency
ability to make timely decisions and work effectively under pressure
account manager
Working hours
full-time | Permanent
Salary
salary
Education
GCSE or equivalent
Responsibility
making daily outbound calls to existing key customer base
reactivating cold Key Accounts in order to generate revenue
prioritising your own workflow throughout the month to achieve the highest level of impact
proposing new, innovative ideas and techniques to help engage our customer base
liaise with all internal departments, passing on feedback and sharing any new information obtained from each client
provide weekly & monthly updates & reports on your Key Accounts, highlighting anything that needs to be addressed
engaging with each of our key customers on a monthly basis, with the view of generating additional orders & revenue for the business
Requirements
at least 2 years of experience in a outbound sales environment
ability to confidently make outbound calls and build immediate rapport
persuasive and process lead approach to sales, with the ability to adapt your style to each customer and their needs
excellent organisation skills
exceptional communication skills, both written & verbal
results and target driven - always striving to achieve more
hard-working, flexible & proactive attitude to your role, with a keen sense of urgency
ability to make timely decisions and work effectively under pressure
team leader
Working hours
full-time | Permanent
Salary
salary
Requirements
leadership: 1 year
customer Service: 1 year
Responsibility
skills Required
sales executive
Working hours
full-time
Salary
salary
Responsibility
inbound Sales
meeting Targets
follow up customer calls where necessary
handle customer queries
processing sales orders
build long lasting relationships
accurately record sales and customer interactions on CRM system