SERVICE SUPPLY NETWORK Salary
FIRST FLOOR 1 THE BEACONS HATFIELD AL10 8RS UNITED KINGDOM
TIN: 10761390
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Earnings on positions in SERVICE SUPPLY NETWORK
SERVICE SUPPLY NETWORK is looking for employees for positions:
customer service executive
Working hours
- full-time
Responsibility
- handling queries through the use of inbound calls and omnichannel support
- managing and investigating any complaints raised by our customers aiming resolve issues
- collaborating with our Network Partners and Customers to confirm order details before delivery
- support the business in exceptional service to the customer from the very first interaction
- liaising with customers to offer alternatives if requested products are not available
- responding to customer feedback on review sites and social media platforms
- as a Customer Care Executive, you will be responsible for the monitoring and coordinating of customer bookings with our established network of partners, supporting both in benefitting from Service Supply Network
- providing excellent customer service at every point
Requirements
- organised, self-motivated and resolution driven with the ability to be accountable for your own performance
- eager to be customer and resolution focussed in an environment where the customer comes first
- positive to change and understanding that businesses adapt to continuously improve
- strong attention to detail, with excellent written and verbal communication skills
- positive and professional, a team player and fit into our high energy environment
- adaptable to IT systems, reporting and processes