operations administrator
5 the last 133 days, recently 2023-08-11
Responsibility
- the Role
- work with Managers providing administration services, data management and feedback
- support the Client Management team with monitoring and improving the delivery of KPIs in line with targets across all Markets
Show more +30 - candidates should have a keen eye for detail, an aptitude for driving improvements and data management experience
- identify opportunities to help our clients achieve their KPIs and drive effectiveness through understanding best practice and providing suggestions for improvement
- 37.5 hours per week, Monday- Friday, earning £30,000 DOE
- to develop and maintain administration & reporting systems and procedures liaising with other support departments as required
- benefits linked to the role include - 25 days holiday, plus bank holidays
- service Innovation Group UK are looking to recruit a passionate, driven Client Operations Administrator to work across multiple leading FMCG brand accounts
- ensure detailed audit outcomes are shared with the relevant Regional Managers and that feedback is filtered into the training team
- this supporting role will help Account Managers, playing a pivotal role in day-to-day planning, implementation, and execution of projects, analysing KPI reporting and acting as a secondary point of contact for clients and field
- additional holidays for length of service
- location: Predominantly remote working, travel required to London or Watford 2-3 times per month for client and internal meetings
- private Medical and dental plan, an employee assistance program, the option to buy and sell holidays and a well-being allowance
- daily, weekly & monthly quality analysis of results to help drive account effectiveness, suggesting improvements and identifying anomalies
- the successful candidate will help us to continue to develop the service we provide clients and drive continual improvement through ways of working and innovation
- client: Based in London
- stock management – facilitate the distribution of point of sale through communication with key stakeholders
- predominantly remote working, travel required to London or Watford 2-3 times per month for client and internal meetings
- reporting to: Retail Client Service Manager
- build positive relationships with the clients, attending client meetings and act as a second line of contact when the Account Manager is absent
- audit and accuracy checks of field data and photos
- the Requirements
- remuneration: £30,000 per annum
- to oversee and maintain communication and the collaboration between audit, compliance, training functions and relevant stakeholders to ensure a cohesive approach to drive the best performance outputs
- to maintain effective communication links & meeting support with the Client, Field Team, and Account Managers
- to implement and proactively look for ways to improve and develop processes related to compliance and present metrics and insights clearly and accurately
- management and administration of field visit data, UK store lists, fixture lists, checking planograms and surveys using our CRM field data management tool
- to be actively involved in the application of field reporting systems and Key Performance Indicators for the field team to execute operational commitments to the client
- data management experience, using excel at a medium to high level - using formulas, Pivot tables & V-lookups
- the ability to plan effectively, prioritise and maximise your time
- benefits: 25 days holiday, plus bank holidays. Additional holidays for length of service. Private Medical and dental plan, an employee assistance program, the option to buy and sell holidays and a well-being allowance
- highly effective written & confident verbal communicator with a natural ability to communicate to people at all levels
Requirements
- ability to provide compliance insights across multi-European activities from our central management hub in the UK
- to implement the compliance and auditing programmes for the UK and European markets
- great organisational skills, a multi-tasker who is process driven, able to operate in a clear, dynamic, and creative way. An aptitude for problem solving
Show more +3 - an acute eye for detail and ability to apply broad thinking - to interpret data to provide insight and identify areas of improvements to drive activity performance
- microsoft Excel: 1 year
- to maintain effective communication links and provide insights to the field, training and client stakeholders to ensure standards of excellence are met and exceeded
Benefits
- mutual
- mobile phone
- laptop
Show more +1 - company car
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