SERVICE EXPRESS

Responsibility

• we are seeking a Senior Infrastructure Engineer to work in our data centre service company
• why we hope you'll love working with us
• service Express own, manage and fully service two data centres in and around Bedford so we are seeking a Senior Infrastructure Engineer who can work on a hybrid flexible basis
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• the role would suit an Infrastructure Engineer looking for their first senior role who can break into a new team with fresh thinking, confidence and enthusiasm
• you will join a growing team of 10 highly skilled Engineers which consists of storage, network, Unix , IBM and VMware specialists
• we are seeking an ambitious Senior Engineer who is open to change and process improvement in a complex and diverse technical environment
• SE is going through an exciting period of change and growth and your time will be split with promoting best practice, ongoing administration, operation, maintenance and expansion of our datacentre infrastructure estate within the UK and Europe
• we need to see that you have solid experience working in multiple infrastructures, advantageous to be in a MSP or within the IT sector. We are ideally seeking an engineer that can bring strong storage or unix skills
• the success of Service Express is down to the skill and hard work of our teams. We don't just want to attract the best and brightest people to come and work with us, we want you to stay and grow with us
• undertake training as required to ensure skills and knowledge are maintained
• ensure infrastructure SLAs are met

Benefits

• company car

Earnings for position senior infrastructure engineer

Responsibility

• attend any seminars or presentations that will assist with UNIX daily role in improving the efficiency of the UNIX team

Benefits

• company car

Earnings for position systems administrator

Responsibility

• ensure third party notifications are triaged and processed diligently
• ensure infrastructure SLAs are met
• ensure support teams have tools and resources to delivery efficient, good quality service
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• ensure ticket management is adhered in timely fashion
• be technical escalation point for any infrastructure issues
• serves as an escalation point for complex support issues
• conduct performance reviews for the team
• conduct regular reporting to measure performance and quality

Requirements

• management
• 2nd Line
• 3rd Line Support

Benefits

• laptop

Earnings for position it manager

Responsibility

• perform site audits and surveys to ensure customers installed equipment and features match Service Express inventory

Requirements

• IBM Mainframe
• field Service Engineering

Earnings for position field service engineer

Earnings for position account executive