monitor, triage, and respond to incoming product support requests
identify and document bugs, providing information to replicate and fix issues
test new development work as it’s deployed though our engineering and production environments
document new and existing user stories and application flows
participate in daily stand-ups with the Engineering team and meetings with users
Requirements
ability to self-prioritize work to deliver projects on schedule
ability to compassionately communicate with users to track and solve problems
work well remotely, both independently and as part of a team
bonus skills and expertise
developing on Microsoft platform using Asp.Net Core and Entity Framework
basic understanding of C#
1+ years of software testing experience
testing applications
reliability engineer
Language
english
Responsibility
take ownership of our monitoring, alerting, and Pager Duty rotation for mission critical systems
collaborate with IT, analytics, and business solutions teams to achieve cohesive monitoring across the company
implement DevOps improvements
collaborate with developers to ensure and improve infrastructure best practices
build dashboards and reports as needed to support business needs and investigate issues
Requirements
proficiency with Linux system administration -or- Bash scripting
work well remotely, both independently and as part of a team
bonus skills and expertise
building analytics dashboards and reports
3+ years of SRE experience for web applications and databases on AWS infrastructure
configuration management tools
developing on Microsoft platform using Asp.Net Core and Entity Framework
3+ years of experience implementing cloud monitoring services
project manager
Language
english
Responsibility
own successful project outcomes
oversee Project Leaders and Associates in line with established KPIs
manage performance conversations and ongoing training of a team
manage client project escalations and overall project communication
support training and coaching of recruitment approaches with Associates and Sr. Associates, and Project Leaders
financial accountant
Responsibility
audit & Compliance – Assist senior team members in preparing for external audits and ensure adherence to relevant regulations, policies, and procedures
financial Reporting – Assist in preparing monthly, quarterly, and annual financial statements, ensuring accuracy and compliance with accounting standards
data Analysis – Support financial analysis and reporting, providing insights into financial performance and variances