SENTINEL DATA SOLUTIONS Salary
UNIT 9, KINGFISHER PARK HEADLANDS BUSINESS PARK BLASHFORD RINGWOOD BH24 3NX ENGLAND
TIN: 10204813
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Earnings on positions in SENTINEL DATA SOLUTIONS
SENTINEL DATA SOLUTIONS is looking for employees for positions:
service manager
Working hours
- full-time | Permanent
Benefits
- mobile phone
Education
- GCSE or equivalent
Responsibility
- meeting/ exceeding all contracted service level obligations and customer service expectations
- provide support to end users on a variety of technical platforms
- responding to and recording support calls
- personally resolving more complex Level 3 cases and/or escalating where appropriate
- an ability to balance and plan the short-term priorities of the team
- monitoring the service desk call queues utilising the department's best practices and procedures for technical support
- knowledge and understanding of all relevant industry standards
- effectively managing, developing, and training the service desk team
Requirements
- minimum 4 years' experience in a remote support function, supporting multiple clients across range of technologies and platforms
- drayTek Unified Threat Management Systems and Firewalls. UniFi Wireless access points
- in depth understanding of network protocols, routing, and subnets. Remote support of Windows 2016, 2019 and 2022
- exchange 2010 and above
- cloud based Telephony/ SIP Trunks configuration & support
- dropbox/ Google Drive
- technical support: 1 year
- knowledge of Wireless PTP link connections