Selfdrive.uk in London Salary
London
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Earnings on positions in Selfdrive.uk
Selfdrive.uk is looking for employees for positions:
customer service representative
Working hours
- full-time
Benefits
- service car
Salary
- salary
Responsibility
- manage all inbound and outbound calls in a proficient and timely manner
- to ensure all administration and paperwork is processed efficiently in compliance with the company policy and procedures
- responding to emails and calls in a prompt and efficient manner
- resolve customer complaints, answer customer inquiries and provide information about products or services
- maintaining a positive, empathetic, and professional attitude toward customers at all times
- assisting the clients with the booking process over the telephone and ensure all booking requests are managed and handled in a professional manner
- have a thorough knowledge of our company products and services to provide excellent customer support
- ensuring payments and related paperwork are explained and assist the customer in completing the booking process, managing their reservations, including making changes or cancellations as needed
Requirements
- 2-3 years experience of Call Center or similar customer-facing role and in sales ideally within service or hospitality industry is preferred
- call Centre
- A bachelor's degree in business, marketing, or a related field is preferred
- prior experience in sales and customer service would be an asset
- proven track record of success in sales and customer service is highly desirable
- customer focused with strong sales skills and the ability to persuade and negotiate effectively
- must be well versed with MS Office
- proficiency in using CRM software and other sales & customer service tools