SCIENTIFIC LABORATORY SUPPLIES

Responsibility

• we have an exciting opportunity for a Customer Service Coordinator to join our innovative and fast-paced business on a permanent basis
• deliver a first class customer experience at all times
• § Deliver a first class customer experience
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• communicating clearly and working closely with your Sales Manager
• build and develop strong relationships with internal stakeholders to ensure customer needs are met
• deliver a first class customer experience
• communicating clearly and working closely with your Sales Manager
• proactively communicate with the customer for any delays in delivery
• handling customer calls and emails in relation to orders, delivery and general enquiries
• handling customer calls and emails in relation to orders, delivery and general enquiries to a high standard
• place orders and ensure that your customer is kept up to date at all times with the progression of their order
• § Manage and prioritise own work load
• ordering processing and fulfillment for assigned customers
• then Scientific Laboratory Supplies is the right fit for you. Join us and contribute to our mission of being the UK's largest independent supplier of laboratory equipment, chemicals, and consumables
• handling customer calls and emails in relation to orders, delivery and general enquiries
• manage and prioritise own work load
• produce monthly reports as specified by the Customer or Sales Manager
• § Take ownership to ensure tasks are completed fully
• processing customer returns
• ensure that KPI’s and SLA’s agreed with the Customer are managed and exceeded
• § Achieve pre-defined KPI’s and targets
• take ownership to ensure tasks are completed fully
• you will have a 'can do' attitude who can hit the ground running and be a successful contributor to a rapidly growing company
• you will be highly organised with a 'can do' attitude who can hit the ground running and be a successful contributor to a rapidly growing company
• achieve pre-defined KPI’s and targets Work to ISO 9001 standards
• § Work to ISO 9001 standards
• delivering second to none customer service to the customers, dealing with a wide range of day to day queries around, orders, products and returns
• work to ISO 9001 standards
• work to ISO 9001 standard
• work with Purchasing to improve lead times on products out of stock
• the Ideal Candidate
• to be the primary point of contact for the customer, managing day to day activities such as sales order entry, chasing of outstanding orders, resolving complaints, handling enquiries, managing delivery expectations- all within a timely manner via phone or email
• § To be able to communicate clearly and have the ability to work closely with your Sales Manager and other internal departments in order to ensure continuity of service and assure delivery in a timely and efficient manner
• to be able to communicate clearly and have the ability to work closely with your Sales Manager and other internal departments in order to ensure continuity of service and assure delivery in a timely and efficient manner
• work with Sourcing to identify and locate supply of non-catalogued products
• § Place orders and ensure that your customer is kept up to date at all times with the progression of their order
• A passionate and enthusiastic Customer Services Coordinator who enjoys problem solving and dealing with challenges, whilst delivering exceptional customer experience
• where required, issue quotations to customers following guidelines issued by the Sales Manager
• committed to providing an outstanding customer journey
• work closely with the Territory Sales Manager to support and further develop the relationship with the customer and optimize all sales opportunities
• are you an enthusiastic and energetic Customer Service Coordinator? Do you put the customer at the heart of everything you do and have a true passion to provide a second to none customer experience?
• ability to thrive in a busy environment
• liaise with internal departments such as Purchasing, Warehouse, Distribution to ensure a smooth and timely delivery of service and goods from receipt of sales order, through to despatch
• great attention to detail
• the ability to keep calm under pressure and be able to priorities and reprioritise your day
• excellent communications skills and enjoy dealing with all levels of people, both internal and external stakeholders
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• ability to think on your feet in a fast-paced environment

Requirements

• § Previous customer service experience required
• § Knowledge of Outlook and Microsoft applications
• knowledge of the industry preferred, but not essential
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• must hold current UK driving licence
• customer Service: 2 years
• account management: 2 years

Benefits

• profit sharing

Responsibility

• maintaining customer relationship management data, including the creation of mailing lists and processing new website registrations
• acting as the main point of contact within the Marketing team for any Group CRM queries and CRM reports
• acting as the main point of contact within the Marketing team for any CRM queries and CRM reports
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• updating email signatures for all Group entity staff emails
• updating email signatures for all staff emails
• scientific Laboratory Supplies is currently seeking a highly motivated and experienced Digital Marketing Executive to join our team in Nottingham. You will join us on a full time, permanent basis and in return, you will receive a competitive salary
• updating web content management systems to include banners, featured products, promotions, literature, news articles, and any other required content
• updating the web content management system to include banners, featured products, promotions, literature, news articles, and any other required content
• then Scientific Laboratory Supplies is the right fit for you. Join us and contribute to our mission of being the UK's largest independent supplier of laboratory equipment, chemicals, and consumables
• regularly updating Group social media accounts, websites, Google posts and other external websites as and when required
• we have an exciting opportunity for a Digital Marketing Executive to join our innovative and fast paced business. You will have a 'can do' attitude who can hit the ground running and be a successful contributor to a rapidly growing company
• generating ideas for and managing social media competitions
• creating email marketing campaigns, including reporting and analysis
• promoting content through our various digital platforms
• promoting content through our digital platforms
• researching content ideas for social media and email marketing and understand how they might differ and vary across group
• researching content ideas for social media and email marketing
• conducting competitor research, providing analysis and insights
• utilising market research and analysis to provide advice on marketing strategy
• are you an enthusiastic and energetic digital marketer? Do you thrive on creating engaging content and executing successful marketing campaigns and want to be part of a growing team to make a real impact?
• supporting marketing plans for digital channels
• assisting in the creative development of digital promotional materials, catalogues, website content, advertisements, and other marketing-related projects, and then promoting these
• conducting copywriting and proofreading for digital marketing materials, including press releases, content, social media posts, and case studies
• ability to create marketing collateral and communicate product value to meet customer needs
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• assisting the Digital Marketing Manager with keyword research, on-page and off-page SEO to improve our rankings for our most important keywords
• regularly updating social media, our websites, Google Posts and other external websites as and when required

Requirements

• strong verbal and written communication skills

Earnings for position digital marketing executive

Responsibility

• then Scientific Laboratory Supplies is the right fit for you. Join us and contribute to our mission of being the UK's largest independent supplier of laboratory equipment, chemicals, and consumables
• we have an exciting opportunity for a talented Graphic Designer to join our creative Marketing team as a Graphic Designer, you will play a crucial role in strengthening our brand identity
• are you an enthusiastic and energetic Graphic Designer? Do you thrive on creating engaging content and want to be part of a growing team to make a real impact?
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• reporting to the Design and Publications Manager and collaborating closely with the wider marketing team to support in the production of all promotional materials company wide – print and digital

Earnings for position graphic designer

Responsibility

• using all forms of communication to professionally contact debtors and ensure payment of outstanding invoices
• take a proactive role in managing and supporting company credit control by taking responsibility of own book of debtor accounts
• supporting and resolve all problems experienced in the credit control function including providing copy invoices, obtaining proof of delivery
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• use all forms of communication to professionally contact debtors and ensure payment of outstanding invoices
• reporting regularly to Accounts Office Manager on outstanding issues and promptly inform on potential debtors’ problems
• then Scientific Laboratory Supplies is the right fit for you. Join us and contribute to our mission of being the UK's largest independent supplier of laboratory equipment, chemicals, and consumables
• support and resolve all problems experienced in the credit control function including providing copy invoices, obtaining proof of delivery
• we have an exciting opportunity available for a Credit Controller / Accounts Receivable to join our finance team based in Hessle, on a full time, permanent basis
• we have an exciting opportunity available for a Credit Controller to join our finance team based in Hessle, on a full time, permanent basis
• maintaining financial system records and enter data accurately
• report regularly to Accounts Office Manager on outstanding issues and promptly inform on potential debtors’ problems
• the Ideal Candidate
• supporting the ongoing process to credit check new customers and open new credit accounts ensuring the company has all the relevant information
• prior experience working in a finance function preferred but not essential
• maintain financial system records and enter data accurately
• working closely with colleagues in Sales and Customer Services to resolve any customer queries and enquiries to progress matters to a satisfactory conclusion
• comfortable with IT
• perform general clerical duties when required, including, but not limited to, typing, mailing, filing correspondence and answering telephone calls
• support the ongoing process to credit check new customers and open new credit accounts ensuring the company has all the relevant information
• interpersonal skills, appreciation of good internal and external customer service behaviour
• when required, helping colleagues manage the “slsledger” email inbox, resolving enquiries quickly and effectively and to pass enquiries onto colleagues in both Finance and other departments for resolution
• when required, helping colleagues manage the "slsledger" email inbox, resolving enquiries quickly and effectively and to pass enquiries onto colleagues in both Finance and other departments for resolution
• are you a proactive and driven Credit Controller / Accounts Receivable with great communication skills? Can you manage and support company credit control by taking responsibility of your own book of debtor accounts?
• be organised, methodical self-motivated and driven
• are you a proactive and driven Credit Controller with great communication skills? Can you manage and support company credit control by taking responsibility of your own book of debtor accounts?
• work closely with colleagues in Sales and Customer Services to resolve any customer queries and enquiries to progress matters to a satisfactory conclusion
• responsive and re-active
• when required, help colleagues manage the “slsledger” email inbox, resolving enquiries quickly and effectively and to pass enquiries onto colleagues in both Finance and other departments for resolution
• good customer facing and personal relationship skills
• take a proactive role in managing and supporting company credit control by taking responsibility of own book of debtor accounts Use all forms of communication to professionally contact debtors and ensure payment of outstanding invoices
• be able to communicate at all levels

Responsibility

• advise management to ensure company compliance with laws and regulations through detailed reports
• in conjunction with management, investigate and create effective action plans in response to audit discoveries, compliance violations or adverse events
• act as contact person and liaison between department heads and senior management
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• collaborate with all company departments to create a culture of compliance
• act as contact person and liaison between department heads and senior management
• remain informed and up to date with environmental standards, relevant laws and regulations
• remain informed and up to date with environmental standards, laws and regulations
• then Scientific Laboratory Supplies is the right fit for you. Join us and contribute to our mission of being the UK's largest independent supplier of laboratory equipment, chemicals, and consumables
• we have an exciting opportunity for a Quality and Compliance Officer to join our innovative and fast paced business. You will have a 'can do' attitude who can hit the ground running and be a successful contributor to a rapidly growing company
• support request for Information and request for quotation which are received by the business
• conduct regular internal audits and assessments to identify areas of non-compliance and determine whether policies and processes are compliant with the relevant laws and regulations
• collaborate with external auditors and HR, as required
• facilitate and lead process redesign workshops, as required
• implement and monitor a suitable waste management plan for the premises and advise other group premises on local implementation
• communicate confidentially with employees, at all levels, and address any concerns staff may have about ethical or other compliance matters within a department or division
• communicate confidentially with employees at all levels and address any concerns staff may have about ethical or other compliance matters within a department or division
• are you an analytical and logical Quality and Compliance Officer? Do you pride yourself on your commercial knowledge and want to be part of a growing team to make a real impact?
• support the facilities team and the wider SLS group when required
• provide hands-on team training, coaching and mentoring to management and employees to ensure all staff are informed of any legal changes and updates to compliance guidelines
• the Ideal Candidate
• commercially aware, hands-on, analytical and logical
• possess a minimum ISO 9001 qualification