field service engineer
4 the last 157 days, recently 2024-02-27
Responsibility
- introduction
- we lead the world with the most advanced engineering, electronics and software systems for pioneering electric underwater technology
- additionally, Saab is a company that respects each person’s needs for a rewarding life beyond work
Show more +53 - develop configurable solutions that fulfil customer provided requirements for systems comprising Hydro-lek brand products
- to ensure any equipment used is safe, within electrical test date and all guards and interlocks are working and in place
- develop a thorough understanding of our bespoke hardware and software robotics architecture to enable high quality customer support
- provide initial response to customer enquiries within 24 hours
- carry out hands on fault finding and repairs of electro-mechanical systems
- to act ethically, with integrity and in the best interest of the business at all times
- join us at Saab Seaeye in creating the most innovative underwater robotic technology for the harshest environments in the deepest oceans and most turbulent waters
- identify specific products to form the subsea hydraulic systems and define the interfaces / fittings, hoses, QDs etc
- to report any potential Health and safety hazards or violations to your supervisor/ line manager or directly to the QHSE manager
- provide technical support to internal stakeholders such as the aftersales team
- to maintain a professional and supportive relationship with team members and other departments in order to deliver business objectives or deadlines
- join Saab Seaye in creating the most innovative robotic technology for the harshest environment in the deepest oceans and most turbulent waters
- draw VISIO configuration diagrams to communicate system designs to internal and customer stakeholders
- share the emergency 24hour support line with other team members
- to carry out any other duties as detailed by a member of the management team or authorized representative
- help to prepare CTR and system quotation for the above
- input into the product development roadmaps for better serviceability and maintainability
- to keep good time management to minimise any wasted time and maximise productivity and effectiveness
- we don’t just create products – we are revolutionising the underwater world. So come and be part of an innovative and agile team that is dedicated to smart and inspired technology that is rapidly changing the future of underwater robotics
- so come and be part of an innovative and agile team that is dedicated to smart and inspired technology that is rapidly changing the future of underwater robotics
- create the BOM in 123 ERP system for the system once sold
- experience of working with customers and customer support
- input into the development of product support systems and tools
- we don’t just create products – we are revolutionising the underwater world
- saab is a company with opportunities, a company where we see diversity as an asset and where you have both considerable responsibility as well as good opportunities for advancing in your career
- to ensure that the working area is a clean and safe environment in compliance with the 6S best practice and health and safety policies
- support ROV system sales and after sales team with hydraulic expertise
- to ensure that the working area is a clean and safe environment in compliance with the 5S best practice and health and safety policies
- provide front line technical support to Saab Seaeye’s global customer base by e-mail, phone, remote connections, as well as in person offshore as and when required, with a focus on electrical manipulators and robotics
- A sound engineering background in electrical and electronics as well as software and computer systems
- work with the training team to feedback support issues to update training material, manuals and knowledge base
- to use personal judgement and initiative to develop effective and constructive solutions to challenges and obstacles in day to day activities and procedures within the specified role
- to maintain personal ability in, and appropriate use of, all relevant IT and other systems required to adequately perform the role
- electrical and mechanical practical skills
- to act safely and responsibly in line with company processes and Health and Safety procedures to ensure your safety and the safety of others
- contribute towards the sale of all Hydro-lek brand products and services to achieve the company’s sales targets
- digital electronics knowledge
- liaise with sales departments on key issues affecting customer relationships
- develop strong, long term relationships with clients and work to provide the best possible service to the clients
- to ensure any PPE or work wear required or provided for the job is worn and checked regularly for wear, and then reported when replacements required
- in depth knowledge of networking principles
- personally manage critical issues that arise which will have significant impact on customer relations
- support of the engineering department to consult / advise on any part concession requests from the quality department
- linux knowledge and experience desirable
- contribute to the Hydro-lek Department and continual improvements to the department, company and products
- travel internationally to customer premises & offshore locations potentially at short notice to provide technical support
- advance personal knowledge of the product portfolio and hydraulic applications
- skills / Knowledge required
- working practice of digital fault finding of bespoke protocols
- provide technical support for internal production and external customers – advising on fault finding / troubleshooting and identification of historical part numbers
- support the update of confluence and the web site relating to Hydro-lek products
- follow the companies QHSE policies
- assist with training of customers and staff to ensure a high level of knowledge is gained with regards to all Saab Seaeye products
Trade
- IT Operations & Helpdesk
- IT Operations & Helpdesk
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