S & G RESPONSE is looking for employees for positions:
apprentice administrator
Working hours
full-time
Language
english
Responsibility
during this 12 month programme, you will undertake a Customer Service Practitioner Apprenticeship standard
trivent are looking for an apprentice to become a valued member of their team in Leeds! The job will be varied from day to day but will include assisting project managers, service work, reception and customer service duties
Salary
salary
Education
GCSE or equivalent
administrator
Working hours
full-time | Permanent
Language
english
Salary
salary
Responsibility
key Accountabilities
able to complete a number of daily administrative tasks to aid in the smooth running of the Engineering department
manage the emails received to the centralised engineers mailbox ensuring relevant details have been received before reallocating
review volumes of work being driven through the engineering function and allocating work to the relevant engineers
to support a dynamic, growing business within the engineering industry, you will be working within the engineering team providing a professional and excellent administration service while supporting all departments and the company as a whole with all the necessary administration duties
qualifications, knowledge & experience
report on details received that are the result of poor communication and report this data to the relevant area. Complete daily data on work volumes received and supply relevant data to help the business track current and forecasted volumes
experience in an administration role
team leader
Working hours
full-time | Permanent
Salary
salary
customer service advisor
Working hours
full-time | Permanent
Language
english
Salary
salary
Responsibility
we will provide any necessary training although experience in customer service will be helpful
there will be a comprehensive training plan covering the first three months of your role
we are looking for people who are passionate about delivering excellent customer service, have great telephone skills and enjoy working as part of a busy team in a fast paced environment
key Accountabilities
you will be the first point of contact for many customers, managing them through a repair process, supporting them at each step of the way to ensure their customer journey is as smooth and stress free as possible
this will involve both inbound and outbound calls, processing data accurately, liaising with colleagues, external providers and taking accountability for all your actions
to ensure excellent customer service at all times
we only want the best, so the process is not easy but if you are willing to learn, want to work hard and put your customer service skills to good use, you will be suitably rewarded as well as having fun in an engaged atmosphere
claims handler
Working hours
full-time | Permanent
Language
english
Salary
salary
Responsibility
to investigate the circumstances of the claim and assess all information to determine possible outcomes and cost assessment on each claim
to liaise with other companies, internal departments and employees as appropriate in order to minimise the inconvenience to the customer and maximise the efficiency of the service offered as well appropriate claims cost savings for the Fleet Clients
to liaise with other departments and employees as appropriate so as to minimise the inconvenience to the customer and maximise the efficiency of the claims procedure and the customer journey
to liaise with customers, insurers, repairers, engineers and others as needed, maintaining contact and resolving any issues
to liaise with other departments as appropriate to minimise customer inconvenience, efficiently deal with the claim and complete the customer journey
to ensure all new instructions have associated tasks performed within agreed SLAs & KPIs
to liaise with other departments as appropriate to minimise customer inconvenience and maximise the efficiency of the claims procedure
to manage hire and repair claims successfully in line with current processes and compliance requirements
