operations manager
Responsibility
- lead and facilitate the implementation of processes & framework to support and maintain service delivery
- in this role you will lead two Service Operations Teams of c.100 staff with a minimum of two direct reports
- contribute to the overarching IT Strategy from an IT Operations perspective
Show more +29 - the first of these Service Operations teams are responsible for the delivery of key corporate applications and hosting across DE&S
- lead associated risk and change management activities as well as User Acceptance Testing
- service Delivery and Operations – Practitioner
- service Delivery and Operations – Expert
- actively participate in the IT Operations Community
- development and Implementation – Practitioner
- change and Transformation – Practitioner
- lead a team of IT Analysts to provide a high-quality service to customers to meet the business needs
- take responsibility for budgeting, estimating, planning and objective setting for IT Operations
- managing a Quality Service – CSBC 3
- managing a Quality Service – CSBC 4
- making Effective Decisions – CSBC 3
- lead the implementation of processes and procedures, tools, and techniques for monitoring the performance of IT Operations
- changing and Improving – CSBC 4
- defence Standardisation develops and pursues the Ministry of Defence’s standardisation policy, both nationally and internationally, with civil and military partners to support increased interoperability and more effective acquisition
- the products and services supplied are used to specify the performance, safety and quality requirements of the equipment, and services DE&S supply to our front-line customer, as well as the operational doctrine used by the Armed Forces
- review business processes, identify improvements, assess feasibility, and pan business implications and recommend new approaches where appropriate, and share in the community
- be responsible for the lifecycle for all hardware, software, licenses, etc. including inventory, compliance, usage, and disposal to meet agreed standards
- DStan’s toolset, StanMIS delivers standardisation products and services to more than 17,500 registered and active users from DE&S, wider Ministry of Defence, and supply chain, satisfying some 8,000 demands for these products and services each month
- drive the problem management process, including documenting problem records, influencing stakeholders to support problem resolutions and manage ongoing risks and impacts to customers
- in addition, you will be responsible for leading the DE&S Digital IT Service Centre, which delivers a range of business services, from Tech Bar Support to IT Asset Management
- lead the CAB process or similar governance board, ensuring quality change delivery into Live and an appropriate handover is in place for Support Team adoption
- alongside this, you will have the opportunity to develop the DE&S Digital IT Service Operations Strategy and deliver Subject Matter Expert advice across the IM&IT function
- lead Incident Management by control major incident resolution, ownership of the process and monitoring the mean time to restore service trends and service level agreements
- you will lead on Service Operation engagement with senior stakeholders and key suppliers, including Defence Digital and industry partners
- influence senior stakeholders, external stakeholders, and project teams, engaging early in change initiatives to ensure service availability will not be impacted and to agree handovers and any service level agreements to be adopted
- furthermore, you will have the opportunity to create and implement IT service operation roadmaps, bring experience of ITIL best practice/processes, governance framework design and influencing service-related policy decisions
- you will develop and promote a culture of empowerment and provide your team the direction and autonomy to succeed in their roles
- please note this role is based primarily in Abbey Wood, Bristol . However, there will be the occasional requirement to travel to Regional and Partner sites to help build outstanding customer relationships
Requirements
- experience of IT Operations in a large organisation
- experience of operating at senior level in a large, highly complex organisation
- degree in IT OR relevant experience
Show more +2 - significant experience in leading IT Operations
- information Technology: 1 year
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