front of house staff
Responsibility
- provide outstanding customer service; in person, over the phone and on email
- talk confidently about JOHN REED products and services
- escalate service and member issues to the relevant departments of the team
Show more +8 - support in the resolution of any facilities and maintenance issues
- monitor stock levels of our products and support in ordering when necessary
- support a welcoming and unique club atmosphere for our JOHN REED community. You are our members first point of contact for every visit, and responsible for checking them in
- support the Sales Team in daily club tours for all prospective members and guests
- you are responsible for a variety of day-to-day administrative tasks, as well as maintaining cleanliness of the club and reception, upkeep of changing rooms and other facilities
- maintain member satisfaction and ensure a consistently evolving world class member experience, echoing the brand values
- consistently up to date regards to club's reservations and changes of workflow by communicating with all departments daily
- support the Club and Front of House Manager as a team player within the team
Requirements
- experience inn a customer service role, and a great relationship builder, keen to deliver an excellent experience for our members
- must be able to work flexible schedule to include days, nights, weekends, holidays, and special events
- proactive and takes initiative - keen to resolve issues in an efficient and timely manner
Show more +3 - organized and structured, coupled with a warm and friendly nature
- passion for fitness
- experience/confidence in stock management
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