RPR RECRUITMENT Salary
7-13 ALMA STREET READING RG30 1JS ENGLAND
TIN: 10225634
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Earnings on positions in RPR RECRUITMENT
RPR RECRUITMENT is looking for employees for positions:
support engineer
Working hours
- permanent
Responsibility
- deliver support to customers via telephone, email and remote control for the range of services and products that they provide
- diagnose and resolve all customers’ first line support issues
- report and track faults through their wholesale suppliers and report back to the client at regular intervals till conclusion
- answer customer questions relating to any technical requirements
- escalate to second line for resolution
- daily report to line IT manager
Requirements
- experience in providing IT support, ideally in a helpdesk environment
- excellent communication skills – including written and verbal
- able to work independantly and under pressure
- self-motivated
- good time management and priority handling
- ability to diagnose and resolve problems
- initiative to find answers to new questions
- professional working attitude