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Estimated salary
£ 4166
Median salary at ROYAL CHORAL SOCIETY
£ 2579Lowest salary
£ 4331The average salary
£ 5833Highest salary
Do you believe that workers at ROYAL CHORAL SOCIETY are paid fairly?
ROYAL CHORAL SOCIETY is looking for employees for positions:
technical engineer
technical engineer
support engineer
communications officer
security engineer
junior web developer
purchase ledger
hr administrator
planner
procurement officer
manager
Working hours
full-time | Temporary
Responsibility
troubleshoot and resolve software and hardware issues, ensuring minimal disruption to users
assist with basic network and connectivity troubleshooting
onboard and offboard users, ensuring access permissions and configurations are set up correctly
research and provide solutions to technical problems, offering step-by-step instructions for users
assist with maintaining backup systems and conducting restore tests
collaborate with the IT team on ongoing projects and contribute to their successful delivery
serve as a point of contact for internal users, providing technical support through various channels, including face-to-face interactions, chat, phone, and email
follow established procedures and protocols for handling support requests and issues
Requirements
strong problem-solving abilities, both independently and as part of a team
proficiency in diagnosing basic network and connectivity issues
excellent written and verbal communication skills
proactive approach to understanding user requirements and providing proactive support
familiarity with common software and hardware issues and their resolutions
quick learner with the ability to adapt to new technologies
experience with ticketing systems and maintaining documentation
ability to follow established procedures and protocols
Education
preferred qualifications include having practical experience in a Service Desk or similar support role for a period of 36 months. Additionally, possessing IT certifications such as CompTIA or Microsoft certifications would be highly desirable