ROSS CARE

Rating of the company
NUTSEY LANE CALMORE INDUSTRIAL ESTATE TOTTON SOUTHAMPTON SO40 3XJ ENGLAND
TIN: 12439039
Finance and Insurance
Rating of the company

Salary at ROSS CARE

Earnings on positions in ROSS CARE

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ROSS CARE is looking for employees for positions:

service engineer

Responsibility
  • servicing and repairing wheelchairs in the field with the aim of achieving a first time fix whenever possible
  • ensure any PPE supplied for use in carrying out your duties is used as instructed
  • once fully trained undertake out of hours responsibility when rostered
    Show more +8
Requirements
  • full UK driving licence
  • successful enhanced DBS check
  • general workshop knowledge
    Show more +10
Benefits
  • mobile phone
Current offers for the position:

Mobile Service Engineer Wallasey

We are currently looking for Mobile Service Engineers to join the team within our Wallasey Service Centre, covering contracts being delivered in the following areas: Wirral, Wigan, Chester, Ellesmere Port, Liverpool, South Sefton & Southport and Formby and we welcome applications from people who reside in these areas. As a healthcare equipment provider, Ross Care, part of the Millbrook Healthcare Group work in partnership with the NHS to supply the necessary equipment and aids to support people in their day to day life. Job purpose: To enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchair equipment to gain essential product knowledge. On completion of initial training this will enable you to work out in the field delivering, collecting, repairing, and servicing wheelchairs. The expectation is that once fully trained most jobs will be completed on a first-time fix basis. Key Responsibilities: Delivering and collecting wheelchairs to and from service user’s homes and NHS departments, always ensuring that the Company Infection Control Policy is followed. Servicing and repairing wheelchairs in the field with the aim of achieving a first time fix whenever possible. Ensure all paper work relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base. Ensure any PPE supplied for use in carrying out your duties is used as instructed. Once fully trained undertake out of hours responsibility when rostered. Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act. Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenishe

Responsibility: delivering and collecting wheelchairs to and from service user’s homes and NHS departments, always ensuring that the Company Infection Control Policy is followed, servicing and repairing wheelchairs in the field with the aim of achieving a first time fix whenever possible, ensure all paper work relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base, ensure any PPE supplied for use in carrying out your duties is used as instructed
Requirements: full UK driving licence, successful enhanced DBS check, general workshop knowledge, basic electrical knowledge including 12v/24v D.C. systems
full-time
Benefits: mobile phone
Job position: service engineer
2022-12-01

Mobile Service Engineer Washington

We are currently looking for Mobile Service Engineer Team Lead to join the team within our WashingtonService Center. As a healthcare equipment provider, Ross Care, part of the Millbrook Healthcare Group work in partnership with the NHS to supply the necessary equipment and aids to support people in their day to day life. Job purpose: To enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchair equipment to gain essential product knowledge. On completion of initial training this will enable you to work out in the field delivering, collecting, repairing, and servicing wheelchairs. The expectation is that once fully trained most jobs will be completed on a first-time fix basis. The Role: Delivering and collecting wheelchairs to and from service user’s homes and NHS departments, always ensuring that the Company Infection Control Policy is followed. Servicing and repairing wheelchairs in the field with the aim of achieving a first time fix whenever possible. Ensure all paper work relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base. Ensure any PPE supplied for use in carrying out your duties is used as instructed. Once fully trained undertake out of hours responsibility when rostered. Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act. Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day. ensure the vehicle safety check and the van check sheet are done each week Maintain a professional customer service attitude and always use discretion when dealing with all service users and othe

Responsibility: servicing and repairing wheelchairs in the field with the aim of achieving a first time fix whenever possible, ensure all paper work relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base, ensure any PPE supplied for use in carrying out your duties is used as instructed, keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day
full-time
Benefits: mobile phone
Job position: service engineer
2022-11-08

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field service engineer

Responsibility
  • servicing and repairing wheelchairs in the field with the aim of achieving a first time fix whenever possible
  • ensure any PPE supplied for use in carrying out your duties is used as instructed
  • once fully trained undertake out of hours responsibility when rostered
    Show more +8
Requirements
  • full UK driving licence
  • successful enhanced DBS check
  • general workshop knowledge
    Show more +8
Benefits
  • mobile phone
Current offers for the position:

Support Engineer / Field Service Engineer Ipswich

We are looking for a Support Engineer / Field Service Engineer to join the team at our Ipswich Service Center. We are a fast growing business and a leading provider of Healthcare Service solutions including Wheelchair Services. We work closely with NHS and Social Care Organisations providing a complete outsourced wheelchair service that significantly reduces costs, delivers better quality and an enhanced patient experience. You will deliver, repair, service and maintain manual and power wheelchairs and accessories within service user's home and other associated locations e.g. schools/college, care homes and hospital settings, and if required within the warehouse. This will include completing all associated paperwork concerning repairs and servicing, accurately recording on a daily basis using scanners. This role may be required to assist with warehouse duties including annual and interim stock takes as required. Job purpose: To enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchair equipment to gain essential product knowledge. On completion of initial training this will enable you to work out in the field delivering and collecting equipment whilst undertaking further training for repairing and servicing wheelchairs. The expectation is that once fully trained most jobs will be completed on a first-time fix basis. Key Responsibilities: Delivering and collecting wheelchairs to and from service user’s homes and NHS departments, always ensuring that the Company Infection Control Policy is followed. Servicing and repairing wheelchairs in the field with the aim of achieving a first time fix whenever possible. Ensure all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data

Responsibility: delivering and collecting wheelchairs to and from service user’s homes and NHS departments, always ensuring that the Company Infection Control Policy is followed, servicing and repairing wheelchairs in the field with the aim of achieving a first time fix whenever possible, ensure all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base, ensure any PPE supplied for use in carrying out your duties is used as instructed
Requirements: full UK driving licence, successful enhanced DBS check, general workshop knowledge, able to move and handle loads and equipment safely
full-time
Benefits: mobile phone
Job position: field service engineer
2022-12-01

Field Service Engineer Sheffield

We are looking for a Field Service Engineer to join the team at our Sheffield Service Center. We are a fast growing business and a leading provider of Healthcare Service solutions including Wheelchair Services. We work closely with NHS and Social Care Organisations providing a complete outsourced wheelchair service that significantly reduces costs, delivers better quality and an enhanced patient experience. You will deliver, repair, service and maintain manual and power wheelchairs and accessories within service user's home and other associated locations e.g. schools/college, care homes and hospital settings, and if required within the warehouse. This will include completing all associated paperwork concerning repairs and servicing, accurately recording on a daily basis using scanners. This role may be required to assist with warehouse duties including annual and interim stock takes as required. Job purpose: To enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchair equipment to gain essential product knowledge. On completion of initial training this will enable you to work out in the field delivering and collecting equipment whilst undertaking further training for repairing and servicing wheelchairs. The expectation is that once fully trained most jobs will be completed on a first-time fix basis. Key Responsibilities: Delivering and collecting wheelchairs to and from service user’s homes and NHS departments, always ensuring that the Company Infection Control Policy is followed. Servicing and repairing wheelchairs in the field with the aim of achieving a first time fix whenever possible. Ensure all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base. Ensur

Responsibility: delivering and collecting wheelchairs to and from service user’s homes and NHS departments, always ensuring that the Company Infection Control Policy is followed, servicing and repairing wheelchairs in the field with the aim of achieving a first time fix whenever possible, ensure all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base, ensure any PPE supplied for use in carrying out your duties is used as instructed
Requirements: full UK driving licence, successful enhanced DBS check, general workshop knowledge, able to move and handle loads and equipment safely
full-time
Benefits: mobile phone
Job position: field service engineer
2022-12-01

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customer service coordinator

3 the last 125 days, recently 2023-04-06
Responsibility
  • assist and manage incoming calls, answering any queries in a timely and professional manner
  • coordinating orders to be delivered, installed and collected by our Driver Technicians
Current offers for the position:

Customer Service Coordinator Eastbourne

We are currently looking for a full time Customer Service Coordinator to join the team within our East Sussex Wheelchair Service Centre based in Eastbourne. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment. As a healthcare equipment provider, Ross Care, part of the Millbrook Healthcare Group work in partnership with the NHS to supply the necessary equipment and aids to support people in their day to day life. Our community equipment ranges from simple walking frames and crutches to more complex equipment such as beds, hoists and pressure care equipment. We also carry out minor adaptations such as the installation of handrails and grab rails within the home which can make a significant impact in giving people the confidence to live more independently. The Role: Assist and manage incoming calls, answering any queries in a timely and professional manner Coordinating orders to be delivered, installed and collected by our Driver Technicians Order analysis by checking and identifying any errors made on online orders Invoicing and entering of orders via the online system General administration that supports daily activities and duties What are we looking for? Strong experience within a similar busy and fast paced environment Good attention to detail and accuracy Excellent communication skills and ability to empathise Previous administration and diary management experience is advantageous Professional and confident manner over the telephone and via email Previous telephone based customer service experience is beneficial Competent IT skills with Microsoft 365 programmes and ability to learn new systems What can we offer you? £21,840.00 Mon - Fri 08.00 - 17:00 25 days holiday, plus the ability to purchase

Responsibility: assist and manage incoming calls, answering any queries in a timely and professional manner, coordinating orders to be delivered, installed and collected by our Driver Technicians, order analysis by checking and identifying any errors made on online orders, general administration that supports daily activities and duties
Requirements: good attention to detail and accuracy, ready to learn and grow
full-time
Job position: customer service coordinator
2023-04-06

Customer Service Coordinator Eastbourne

We are currently looking for a full time Customer Service Coordinator to join the team within our East Sussex Wheelchair Service Centre based in Eastbourne. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment. As a healthcare equipment provider, Ross Care, part of the Millbrook Healthcare Group work in partnership with the NHS to supply the necessary equipment and aids to support people in their day to day life. Our community equipment ranges from simple walking frames and crutches to more complex equipment such as beds, hoists and pressure care equipment. We also carry out minor adaptations such as the installation of handrails and grab rails within the home which can make a significant impact in giving people the confidence to live more independently. The Role: Assist and manage incoming calls, answering any queries in a timely and professional manner Coordinating orders to be delivered, installed and collected by our Driver Technicians Order analysis by checking and identifying any errors made on online orders Invoicing and entering of orders via the online system General administration that supports daily activities and duties What are we looking for? Strong experience within a similar busy and fast paced environment Good attention to detail and accuracy Excellent communication skills and ability to empathise Previous administration and diary management experience is advantageous Professional and confident manner over the telephone and via email Previous telephone based customer service experience is beneficial Competent IT skills with Microsoft 365 programmes and ability to learn new systems What can we offer you? £21,673.60 Mon - Fri 08.00 - 17:00 25 days holiday, plus the ability to purchase

Responsibility: assist and manage incoming calls, answering any queries in a timely and professional manner, coordinating orders to be delivered, installed and collected by our Driver Technicians, order analysis by checking and identifying any errors made on online orders, general administration that supports daily activities and duties
Requirements: good attention to detail and accuracy, ready to learn and grow
full-time
Job position: customer service coordinator
2023-04-06

Customer Service Coordinator Eastbourne

We are currently looking for a full time Customer Service Coordinator to join the team within our East Sussex Wheelchair Service Center based in Eastbourne. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment. As a healthcare equipment provider, Millbrook Healthcare work in partnership with the NHS to supply the necessary equipment and aids to support people in their day to day life. Our community equipment ranges from simple walking frames and crutches to more complex equipment such as beds, hoists and pressure care equipment. We also carry out minor adaptations such as the installation of handrails and grab rails within the home which can make a significant impact in giving people the confidence to live more independently. The Role: Assist and manage incoming calls, answering any queries in a timely and professional manner Coordinating orders to be delivered, installed and collected by our Driver Technicians Order analysis by checking and identifying any errors made on online orders Invoicing and entering of orders via the online system General administration that supports daily activities and duties What are we looking for? Strong experience within a similar busy and fast paced environment Good attention to detail and accuracy Excellent communication skills and ability to empathise Previous administration and diary management experience is advantageous Professional and confident manner over the telephone and via email Previous telephone based customer service experience is beneficial Competent IT skills with Microsoft 365 programmes and ability to learn new systems What can we offer you? £19,110 Monday to Friday 08:30 - 16:30 25 days holiday, plus bank holidays Life Assurance Company

Responsibility: assist and manage incoming calls, answering any queries in a timely and professional manner, coordinating orders to be delivered, installed and collected by our Driver Technicians, order analysis by checking and identifying any errors made on online orders, general administration that supports daily activities and duties
Requirements: strong experience within a similar busy and fast paced environment, good attention to detail and accuracy
full-time
Job position: customer service coordinator
2022-12-05

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customer service administrator

Current offers for the position:

Customer Service Administrator Preston

We are currently looking for Customer Service Administrator to join the team within our Preston Service Centre. As a healthcare equipment provider, Ross Care, part of the Millbrook Healthcare Group, work in partnership with the NHS to supply the necessary equipment and aids to support people in their day to day life. The Role: Assist and manage incoming calls in a high activity call centre environment, answering any queries in a timely and professional manner Inputting and retrieving data from the in-house computer system and verifying client details Coordinating with the engineers out in field to pass on relevant information about emergency repairs in a timely manner. Problem solving by clarifying issues, researching and exploring answers and alternative solutions General administration that supports daily activities and duties What are we looking for? Strong experience in a similar, busy and fast paced environment Relevant telephone based customer service experience Good attention to detail and accuracy Previous administration and diary management experience Professional and confident manner on the telephone and through email Competent IT skills with Microsoft 365 programmes and ability to learn new systems What can we offer you? £15,974 per annum Mon 8.30-5:00, Tues & Thur 9.30-3:00, Wed 9:30-5:00, Fri 8:30-4:00 - with some flexibility 23 days holiday (plus bank holidays) plus optional 5 days unpaid Company Pension Scheme Life Assurance A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success.

Responsibility: assist and manage incoming calls in a high activity call centre environment, answering any queries in a timely and professional manner, general administration that supports daily activities and duties
Requirements: good attention to detail and accuracy
part-time
Job position: customer service administrator
2022-12-12

Customer Service Administrator Birmingham

We are currently looking for Customer Service Administrator to join the team within our Birmingham Service Centre. As a healthcare equipment provider, Ross Care, part of the Millbrook Healthcare Group, work in partnership with the NHS to supply the necessary equipment and aids to support people in their day to day life. The Role: Assist and manage incoming calls in a high activity call centre environment, answering any queries in a timely and professional manner Inputting and retrieving data from the in-house computer system and verifying client details Coordinating with the engineers out in field to pass on relevant information about emergency repairs in a timely manner. Problem solving by clarifying issues, researching and exploring answers and alternative solutions General administration that supports daily activities and duties What are we looking for? Strong experience in a similar, busy and fast paced environment Relevant telephone based customer service experience Good attention to detail and accuracy Previous administration and diary management experience Professional and confident manner on the telephone and through email Competent IT skills with Microsoft 365 programmes and ability to learn new systems What can we offer you? £19,968 per annum Monday to Friday 08:30 - 5:00 23 days holiday (plus bank holidays) plus optional 5 days unpaid Company Pension Scheme Life Assurance A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own po

Responsibility: assist and manage incoming calls in a high activity call centre environment, answering any queries in a timely and professional manner, general administration that supports daily activities and duties, what are we looking for?
Requirements: good attention to detail and accuracy
full-time
Job position: customer service administrator
2022-12-01

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warehouse operative

Responsibility
  • service centre – Responsible for the day to day maintenance of the service centre. Ensure good housekeeping at all times
  • stocktake – to assist with annual and rolling stock checks as required
Current offers for the position:

Warehouse Operative Eastleigh

We are currently looking for a Warehouse Operative to join the team at our Hampshire Wheelchair Service Centre in Chandler's Ford. As a healthcare equipment provider, Ross Care works in partnership with the NHS to supply the necessary equipment and aids to support people in their day to day life. The Role: Stock – Responsible for scanning all recycled stock back to the pallet racking system in the warehouse. Labelling of stock – As required, labelling all products within the warehouse with relevant part numbers, serial numbers, etc. Purchase Orders – Responsible for receiving in all stock via purchase orders both physically and electronically. Responsible for raising and logging GRNs. Service centre – Responsible for the day to day maintenance of the service centre. Ensure good housekeeping at all times. Picking Orders – Responsible for picking stock for all orders. Responsible for labelling stocks with relevant order numbers and patients names. Repairs – Responsible for carrying out repairs when required to do so. Administration – Responsible for all paperwork issued to them. Must carry out paperwork within the Ross Care procedures/guidelines. Communication – Responsible for communicating any problems to their supervisor. Stocktake – to assist with annual and rolling stock checks as required. Undertake the job in line with the Company appraisal competencies as follows: Achieves business results and adds value to the Company Focuses on internal / external customers Builds and maintains effective teamwork with colleagues Embraces change and deals with ambiguity Perform duties according to all Company policies, procedures and instructions. About you: Previous warehouse/decontamination experience is desirable however full training will be provided Computer literate – previous experience of using stock management systems would be advantageous Excellent co

Responsibility: stock – Responsible for scanning all recycled stock back to the pallet racking system in the warehouse, labelling of stock – As required, labelling all products within the warehouse with relevant part numbers, serial numbers, etc, purchase Orders – Responsible for receiving in all stock via purchase orders both physically and electronically. Responsible for raising and logging GRNs, service centre – Responsible for the day to day maintenance of the service centre. Ensure good housekeeping at all times
full-time
Job position: warehouse operative
2022-11-10

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