ROPER RHODES

Responsibility

• process Customer orders

Requirements

• customer Service Representative
• customer Services Executive
• front of House Assistant
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• technical Support Assistant
• enquiries Advisor
• enquiries Executive
• team Enquiries Advisor
• client Team Enquiries Assistant
• high Volume Telephone Customer Service experience
• enquiries Assistant
• someone who takes pride in providing excellent customer service
• practiced and efficient telephone skills
• an energetic and positive approach
• committed and loyal attitude
• team player

Earnings for position customer service advisor

Responsibility

• operating a suitable process for the scheduling and management of work
• receiving and processing display requests from the external sales team and ordering those products
• establishing, communicating and overseeing work schedules through strong diary management
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• ensuring delivery of products and materials to the site of installation in a timely manner
• forecasting future workload and planning the necessary resource accordingly
• managing the team of Fitters and the Product Display Assistant
• working with Marketing to ensure correct and current ranges are incorporated into display schemes and show trucks

Requirements

• project Management skills and experience
• experience managing a team of people
• an understanding of the Virtual Worlds platform & other CAD related software packages would be an advantage

Earnings for position project manager

Responsibility

• roper Rhodes Ltd is one of the UK’s leading suppliers of bathroom products and part of the Svedbergs group of companies
• we are recruiting for an experienced Supply Chain Planner reporting into the Supply Chain Manager
• delivering successful and commercially viable outcomes
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• forecast management within the planning software and provision of supplier forecasts
• placement of purchase orders based on recommendations and commercial considerations
• continuous development of supplier relationships
• planning and prioritization of activities
• planning inbound container deliveries based upon commercial and operational constraints
• the Supply Chain Planner will be responsible for managing supply and demand in line with company objectives, including communication with and management of Roper Rhodes supply partners
• creation of the weekly packing plan and involvement in RCCP process
• utilising supply chain knowledge and software solutions to deliver the correct balance between inventory efficiency, product availability and supply chain costs will be key
• creation of daily / weekly reports

Requirements

• excellent communicator
• ability to prioritise and manage workload whilst maintaining excellent attention to detail
• ability to interpret graphical and numerical information
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• excellent work ethic

Responsibility

• setting up, repairs to and maintenance of IT hardware including asset tagging
• maintenance and monitoring of IT infrastructure
• performing and recording daily server checks and tasks
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• logging of all calls on the IT Support ticketing system
• provide timely and quality helpdesk support as required
• providing remote support for Field Based & WFH staff
• management of remote system access including permissions
• managing office and mobile phones
• MS Office support
• providing out-of-hours on-call support on a rota basis
• deliver key project milestones as instructed by IT Manager
• active participation with future IT developments

Requirements

• working knowledge of IT infrastructure service and user administration activities including onboarding / offboarding
• networking knowledge inc DNS/DHCP/Subnetting, VPN, Firewalls
• AD domain device and user management
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• administration of VOIP telephony systems
• be able to diagnose software and hardware faults and fix issues as quickly as possible
• 3 years + IT support experience

Requirements

• A comprehensive understanding of the design and print production process
• experience delivering design projects including POS, Packaging design and promotional materials
• experience in video editing and motion graphics
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• photography retouching
• print and artwork design and layout experience, ideally with large brochures
• experience working within brand guidelines
• experience of working in a fast paced environment
• thorough understanding and experience of Adobe Creative Cloud
• experience working with online FTP sites/file sharing/archiving software