ROCKSTEADY MUSIC SCHOOL is looking for employees for positions:
sales administrator
Salary
salary
Requirements
excellent planning, organising and time management skills
strive in a fast paced environment
high attention to detail
excellent customer service skills, both written and verbal
ability to work under pressure and to deadlines
previous experience in administrative roles preferred
Responsibility
rocksteady is the largest rock school in the world and our mission is simple - To empower as many children as possible and transform their lives through progressive and inclusive music education which directly improves their wellbeing, confidence, and life skills
generate weekly reports for the Sales Manager, looking at a variety of information in the sales teams pipeline
liaising with relevant departments around the business to ensure business efficiency
facilities manager
Working hours
full-time | Part-time
Salary
salary
Responsibility
the Role
maintaining the upkeep of the office through liaising with multiple contractors and suppliers including groundskeeping, cleaners, tradespeople etc
manage administrative aspects of running the office
facilities management
we're looking for an Office and Facilities Manager to join our team and be responsible for the upkeep of our beautiful, converted manor house in rural Hampshire with its own grounds, lake, and orchard
collaborate with the People department on workspace planning and implementation
organisation of staff meetings and events
hours: Full time or part time flexible/school hours available
ux designer
Working hours
full-time
Benefits
mobile phone
Requirements
invisible layout parameters, such as edge constraints, centring, margins, padding, font weights, text line spacing and kerning
image assets
communicating the desired user interactions
micro animations
managing shared library component design updates
design for accessibility
an awareness of how design decisions can accurately translate into CSS and code
having designed with any of the popular UI frameworks, such as iOS native components, Material Design, Bootstrap, Semantic UI, etc
customer account manager
Working hours
full-time | Permanent
Salary
salary
Requirements
confident, concise, and persuasive communicator
personable and approachable with fantastic listening skills
strong empathy and high levels of integrity
ability to remain calm under pressure and have a positive attitude
highly organised and target driven
passion for problem solving
Responsibility
rocksteady is the largest rock school in the world and our mission is simple - To empower as many children as possible and transform their lives through progressive and inclusive music education which directly improves their wellbeing, confidence, and life skills
account manager
Working hours
full-time | Permanent
Salary
salary
Requirements
confident, concise, and persuasive communicator
personable and approachable with fantastic listening skills
strong empathy and high levels of integrity
ability to remain calm under pressure and have a positive attitude
highly organised and target driven
passion for problem solving
customer service advisor
Working hours
full-time | Permanent
full-time
Salary
salary
Requirements
passionate about people; putting the customer at heart of everything
previous experience in a customer facing role
strong written and verbal communication skills
exceptional telephone manner
A positive and enthusiastic approach to work
passionate about helping our customers and your team
organised with high attention to detail
flexible and able to multi-task efficiently
Responsibility
rocksteady Music School is an equal opportunity employer
to find out more about Rocksteady, check out our website www.rocksteadymusicschool.com
view our Privacy Policy for details on how we manage your personal data
rocksteady is the largest rock school in the world and our mission is simple - To empower as many children as possible and transform their lives through progressive and inclusive music education which directly improves their wellbeing, confidence, and life skills
achieve monthly SLAs/KPIs, on quality, C-Sat, productivity and first time resolution, proactively highlighting any additional training needs and taking onboard any feedback given through quality assessments
we are committed to the fair treatment of staff, potential staff, and of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability, or offending background
due to the nature of the position, any offer of employment for this role will be subject to a satisfactory DBS check
act as the first point of contact to school staff, providing a passionate service and responding efficiently and effectively to incoming calls and emails
customer service advisor
Working hours
full-time | Permanent
full-time
Salary
salary
Requirements
previous experience in a customer facing role
strong written and verbal communication skills
exceptional telephone manner
A positive and enthusiastic approach to work
passionate about helping our customers and your team
organised with high attention to detail
flexible and able to multi-task efficiently
strong IT skills
Responsibility
rocksteady Music School is an equal opportunity employer
to find out more about Rocksteady, check out our website www.rocksteadymusicschool.com
view our Privacy Policy for details on how we manage your personal data
rocksteady is the largest rock school in the world and our mission is simple - To empower as many children as possible and transform their lives through progressive and inclusive music education which directly improves their wellbeing, confidence, and life skills
we are committed to the fair treatment of staff, potential staff, and of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability, or offending background
due to the nature of the position, any offer of employment for this role will be subject to a satisfactory DBS check
act as the first point of contact to school staff, providing a passionate service and responding efficiently and effectively to incoming calls and emails
management accountant
Benefits
mobile phone
Salary
salary
Responsibility
month end journals
management accounts preparation including prepayments and accruals adjustments
managing customer direct debits and billing process
support with production of monthly payroll
process and manage the expenses for all employees from policy review to posting in Xero
we've built a strong company culture where everyone truly believes in the product and is dedicated to its success
processing supplier invoices with accuracy in a timely manner
everyone is here for the same reason – to empower as many children as possible
Requirements
previous experience in a similar role, preferably in a fast-growing environment
accountancy qualification or working towards such as AAT/ACCA/CIMA
good IT Proficiency
excellent customer service skills
good attention to detail
ability to keep track of a workload
comfortable working in periodic cycles
ability to spot areas for process improvement
operations manager
Working hours
full-time | Permanent
Salary
salary
customer service
Working hours
full-time | Permanent
Salary
salary
Requirements
previous experience working in customer service, preferably dealing with complex customer queries and complaints
passion for helping people and solving problems
confident picking up the phone and speaking to anyone, especially those who have raised a complaint
proven experience of exceeding customer expectations
fantastic written and verbal communication skills
A positive and enthusiastic approach to work
strong listening skills and the ability to show empathy with customers
organised with high attention to detail
Responsibility
rocksteady is the largest rock school in the world and our mission is simple - To empower as many children as possible and transform their lives through progressive and inclusive music education which directly improves their wellbeing, confidence, and life skills
monitor trends in enquiries and provide support to the management team on emerging themes and resolutions
assisting the leadership team to identify and escalate ideas for process improvements to enhance our customer journey
proven experience as Head of Customer Service or similar senior role running growing CS teams
Changes in earnings for the position music teacher