RM GROUP HOLDINGS

Responsibility

• excellent delivery of customer service and customer satisfaction
• strong sales results
• rent roll and occupancy are maximised through the delivery of on-site initiatives
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• A strong community network is built and maintained
• high standards of presentation and maintenance of the building
• ensure all reception/admin requests are well managed
• ensure centre debt is regularly reviewed with the Building Manager and all invoices are resolved
• conduct viewings of work space in the building
• manage rental budgets, deal with arrears, manage business rates expenditure
• encourage sales by conducting viewings for unplanned walk-in’s in
• ensure that all customers are complying with the lease terms
• responsible for the overall management of the Building
• responsible for ensuring compliance with Health and Safety policies and procedures, and all associated statutory requirements throughout the centres
• manage and process customer journey from move in, throughout tenancy to move out

Requirements

• budgets
• business Development
• compliance
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• customer Service
• networking
• facilities Management
• management
• property Management
• sales
• dilapidations
• client Facing Skills
• supervisory Experience
• assist in driving service revenue through up-selling services
• in the absence of the building manager conduct office viewings
• upselling full product range to new and existing customers
• proactively generating sales leads through networking, social media, with the Building Manager
• assist in managing leads/opportunities updating CRM systems throughout the sales cycle to close of deal
• assist the Building Manager with managing Centre profitability, Centre performance and the Centre’s success through P&L management
• work with the Building Manager on renewals, working to retain every customer
• responsible for centre compliance in the absence of the Building Manager following company policy
• managing Health and safety

Earnings for position manager

Responsibility

• maintain constructive and cooperative relations with customers, contractors and the Mobile FMT team
• assist the FM with facilitating the procurement and delivery of any necessary unit preparation and dilapidation works required
• assist the FM with managing items relating to Licence to Alter works
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• assisting the Multi-site FM with facilitating Customer Improvement works within customer units where requested and authorised Estate Management
• assist the Multi-site FM as a key point of contact for all issues in relation to facilities/building management to include maintenance, security, lifts, cleaning, refuse etc especially whilst the Multi-site FM is absent
• assisting with management of FM related planned maintenance tasks to the agreed level of specification
• undertake key compliance and Health & Safety tasks to ensure that the building and building services are safe and operational for the customers at all times
• assist the Multi-site FM with management and oversight of contractor works within your centres in relation to Unit Dilapidation & Preparation works, Rates Mitigation tasks and repairs and improvements to Customer Units
• helping the FM with liaising with Service Providers, undertaking site induction, issue of permits, sign off of works, dealing with recommendations
• this will include ensuring the planned daily and weekly checks are undertaken
• assisting with all reactive tasks that arise to the required standards and timelines
• build relationships with Service Providers to ensure that their delivery is in line with expected levels of service, cost and timeliness. Management in line with their SLAs to ensure levels of delivery are as required
• providing regular updates to Building Manager and Head of Facilities including provision of relevant management reports reporting on SLA performance etc
• manage and maintain monthly utility meter readings
• assisting the Multi-site FM with maintaining safe and clean Centres achieving high standards of presentation through regular review and audits of the Centres
• obtaining quotations from Service Providers, review of Service Charge budgets, issue of Purchase Orders
• analysis of supplied Risk Assessments and Method Statements to ensure they met required standard
• identify and achieve cost savings where possible
• help the Multi-site FM to identify and achieve cost savings where possible including on Energy Usage

Requirements

• facilities Management
• commercial Buildings
• health Safety
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• minimum of 3 years FM experience in commercial buildings
• ideally a minimum of 3 years relevant FM experience in commercial buildings
• numerate
• hold minimum of IOSH Managing Safely Certificate, ideally NEBOSH General Certificate
• experience in man-management
• minimum IOSH Managing Safely Certificate
• sound I.T knowledge and ability to use a wide range of software packages. Ideally experience of working with CAFM
• ideally NEBOSH General Certificate

Earnings for position facilities manager

Responsibility

• ensure all reception/admin requests are well managed
• assist in identifying value enhancing Centre improvements and recommend these to the Centre Manager & Regional Manager
• ensure compliance with Health and Safety Policy and all associated statutory requirements throughout the centre
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• be familiar with customers moving in and out, including management of the dilapidations process and unit prep in line with Company procedures
• encourage sales to achieve company targets, ensure rent and service charge income are to full target levels
• help the Centre Manager to meet the highest standard of customer service and understand the needs of Centre customers
• liaise with suppliers to include instruction of maintenance works and ensuring costs are kept to a minimum
• ensure that all customers are complying with the lease terms
• responsible for ensuring compliance with Health and Safety policies and procedures, and all associated statutory requirements throughout the centres
• support Centre Manager with client renewals and any company initiatives
• ensure your Centre looks and is run professionally to meet the expectations of customers and their visitors by performing regular housekeeping checks
• be the first point of contact for visitors and customers by maintaining a public presence. at reception or break out areas where appropriate
• manage and process customer journey from move in, throughout tenancy to move out
• identify value-enhancing Centre improvements and recommend to management team

Requirements

• facilities Management
• customer Service
• compliance
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• finance
• property
• marketing
• property Management
• sales
• customer Facing Roles
• receptionist Duties
• staff Management
• commercial Property Sales

Earnings for position centre manager

Responsibility

• booking and setting up meeting rooms
• you will work alongside the office manager to assist, support and help manage clients and visitors to the office as well as taking on administration tasks
• making sure the reception area is tidy
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• responsible for booking couriers and dealing with post in / out
• booking and setting up meeting rooms. Providing refreshments
• first point of contact for clients, visitors and contractors

Requirements

• communication Skills
• administrative Support
• hospitality
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• customer Service
• property
• telephone Manner
• greeting
• social Media
• business Meetings
• visitors
• receptionist Duties

Earnings for position receptionist

Responsibility

• the collection of monthly and quarterly commercial rents, service charges and other adhoc items from tenants in the specified portfolio
• full range of debt collection activities, pursuing debts up to and including instructing Bailiffs or preparing files for Solicitors
• dealing with tenant queries, taking ownership to ensure resolved within the business
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• production and despatch of reminder letters
• maintaining and updating the tenant ledger database
• analysing tenant’s accounts and external financial information
• reporting to Estates and Financial management
• reconciling tenant accounts and refunding credit balances where appropriate
• to carry out any additional duties as requested by the Credit Manager
• to protect the Company’s cash flow and profit from erosion by late payments and incurrence of bad debts whilst maintaining the company’s endeavours to be a good landlord
• to be the 1st point of contact, both internally and externally, for all matters relating to credit control
• at all times to maintain a 1st class and professional service to customers, both internal and external
• to maintain the number of tenants that pay by Direct Debit

Requirements

• credit Control
• debt Management
• rent Collection
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• sales Ledger
• tenancy Management

Earnings for position credit controller