receptionist / administrator
11 the last 321 days, recently 2023-11-15
Responsibility
- operate day to day duties on the computerised appointment system - Systmone
- you should have previous customer experience and be a self-motivated team player
- ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
Show more +33 - the ideal candidate must enjoy helping people, problem solving and have a genuine dedication to patient care and satisfaction
- deal with all general enquiries, explain procedures and make new and follow-up appointments
- you will be working within a multi-skilled team of receptionists at our busy, friendly practice
- explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
- the successful candidate will need to be able to work under pressure and to tight deadlines
- receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
- we are a friendly, newly refurbished, modern practice with a growing patient list size of over 9700 patients. We are looking for an enthusiastic, kind, caring and compassionate individual to join our expanding reception/administration team
- we are a friendly, newly refurbished, modern practice with a growing patient list size of over 9400 patients. We are looking for an enthusiastic, kind, caring and compassionate individual to join our expanding reception/administration team
- you must also be flexible to cover during absences and annual leave
- receiving patients and making appointments with doctors, nurses and attached primary care staff Making remote appointment bookings into the 7 day extended hours Service, H&SH Answering the telephone and dealing with appointments and enquiries Accepting requests for and handing out prescriptions Booking Interpreters and liaising with patients Setting up electronic referrals to Community Services i.e
- organisational skills, attention to detail, exceptional interpersonal skills and excellent communication skills are essential to this role with the ability to learn new systems and adapt to new technologies
- phlebotomy, District Nursing etc Filing Entering data into the clinical system Accepting path lab samples and completing appropriate path lab forms to be sent to North Tees Pathology Laboratory Recording and sending of pathology samples to North Tees Pathology Laboratory Dealing with outgoing post external mail Scanning incoming internal mail using electronic document workflow for clinicians
- as part of our growing team, we are recruiting for a newly formed vacancy
- shifts
- prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork
- IT skills and computer literacy are essential; a working knowledge of “SystmOne” is desirable but not essential. Full training will be provided
- advise patients of relevant charges for private services, accept payment and issue receipts for same
- tuesday - 07.45 - 13.30
- tuesday - 13.30 - 18.30
- enter patient information on to the computer as required
- wednesday - 07.45 - 13.30
- enter requests for home visits into the computer system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor
- action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually
- open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients
- undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager
- ensure that all new patients are registered onto the computer system promptly and accurately
- job Type: Part-time
- participate in audit where appropriate
- alert other team members to issues of quality and risk
- retrieve and re-file records as required, ensuring strict alphabetical order is adhered to
- ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen
- using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
Requirements
- communicate effectively with other team members
- communicate effectively with patients and carers
- recognize people’s needs for alternative methods of communication and respond accordingly
Show more +1 - customer service: 1 year
Trade
- administrative Assistance
- Administrative Assistance
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