RightSpend Salary
London
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Earnings on positions in RightSpend
RightSpend is looking for employees for positions:
client manager
Working hours
- full-time | Permanent
Responsibility
- take ownership of the assigned portfolio of client’s lifecycle from onboarding, value realisation, usage and renewal
- delivering an excellent onboarding experience to our new clients by training them on the platform and sharing training material
- take ownership of client meetings, including product training, data analysis, strategic business reviews, and additional engagement modules
- conduct regular quarterly/monthly reviews with clients to ensure they get the most value from our system
- proactively making suggestions for how customers can make their usage more successful
- keeping the customer up to date with platform developments and explore their requirements / ideas for improvements
- act as the first point of contact to solve platform related problems, conduct refresher training sessions and run reports as required for existing clients
- monitoring usage and other KPIs to track product adoption and define strategies to increase usage of the platform on a weekly basis
Requirements
- direct experience of client success, account management or other client-facing activity
- experience for a SaaS company or with software knowledge preferred
- both strong empathy for client and commercial awareness
- ability to work in a team and independently when required
- excellent communication and presentation skills to deal with key Stakeholders in some of the largest companies globally
- must be organised, self-starter and passionate about helping clients succeed
- willingness to learn and gain knowledge
- happy to jump on projects outside of your day to day when needed