customer service agent
15 the last 230 days, recently 2023-07-24
Responsibility
- to provide an excellent customer experience by way of a friendly telephone manner and active listening
- responding to inbound calls, emails, and chats in a timely and professional manner
- as an Inbound Customer Agent, you will be responsible for handling incoming customer inquiries via phone, email, and chat
Show more +43 - answering incoming calls, emails, and chats from customers in a professional and timely manner
- you'll be responsible for matching their globally recognised services with new existing customers
- to provide clear communication to customers and/or their representatives
- providing excellent customer service to clients and resolving their inquiries
- providing excellent customer service by addressing customer inquiries, resolving complaints, and answering questions
- to meet own targets and SLAs
- documenting customer interactions and updating records
- handling customer accounts and providing product and service information
- taking calls from clients who need to provide information about their situation and provide updates on the status of their claim
- make outbound calls to clients to process insurance claims
- making outbound calls to customers to handle inquiries and complaints
- to collate data accurately and effectively
- collaborating with other teams to ensure customer issues are resolved quickly and efficiently
- documenting customer interactions and transactions accurately in the CRM system
- assisting clients with the claims process by explaining policy terms, answering questions, and providing guidance on next steps
- providing information about products and services to customers
- to convert referrals into personal injury/ ULR claims by ensuring clients are aware of the services available to them
- to resolve any issues avoiding expressions of dissatisfaction escalating into complaints
- identifying opportunities to cross-sell and up-sell products and services
- escalating customer issues to the appropriate departments as needed
- documenting customer interactions and claim details in an accurate and timely manner
- resolving customer issues and complaints in a timely and professional manner
- to contribute towards continuous improvement with generation of ideas
- maintaining a positive and professional attitude at all times
- collaborating with other team members to ensure customer satisfaction and a positive customer experience
- escalating complex or unresolved issues to management or senior advisors as needed
- updating customer information in the company's CRM system
- to drive your own development by actively seeking development opportunities
- staying up-to-date with product knowledge and company policies and procedures
- providing exceptional customer service to ensure customer satisfaction and retention
- collaborate with other departments to ensure timely and efficient process takes place
- achieving customer service targets and KPIs
- meeting or exceeding performance metrics, including call quality, average handling time, and customer satisfaction
- meet and exceed set targets and KPIs
- maintaining a high level of customer service
- to complete all administrative and management reporting accurately and within agreed timescales
- to ensure customers and the business are kept safe through compliance to all procedural and regulatory legislation as required by SRA
- you will be the first point of contact for our customers, and your primary goal is to provide exceptional customer service to ensure customer satisfaction
- it's your role as an outbound sales advisor to build an amazing rapport, find a need for our products/services and dazzle our customers with your pitch
- to adhere to company policies and procedures
- to make outbound and take inbound calls from customers assisting them in utilising their legal expenses insurance or providing options if they did not purchase this product
- taking calls from clients to process insurance claims
- to demonstrate an effective knowledge of products and services offered by the account
Requirements
- calls
- call Centre
- customer Service
Show more +33 - outbound Calls
- enquiries
- queries
- previous experience in an inbound customer service role
- previous experience working within a telephone-based customer service/contact centre environment
- previous proven experience working within a telephone-based customer service/contact centre environment
- excellent communication and interpersonal skills
- ability to work in a fast-paced environment and handle multiple tasks simultaneously
- professional approach
- answering queries with regards to customer accounts, such as interest and plan expiry dates
- ability to multitask and prioritize tasks effectively
- customer service or call center experience preferred
- taking payments over the phone
- outstanding communication and customer service skills
- proven experience in a customer service or claims processing role
- proven experience in a customer service role
- previous experience in outbound customer service or telemarketing
- strong problem-solving skills
- proficient in computer applications and CRM systems
- strong written, oral and interpersonal skills
- excellent communication skills, both verbal and written
- help customers set up direct debits over the phone
- an ability to work using own initiative within boundaries
- attention to detail and accuracy
- willingness to work flexible schedules including weekends and holidays
- ability to work effectively in a fast-paced, customer-focused environment
- ability to work under pressure and handle challenging situations
- strong problem-solving and conflict resolution skills
- carrying out required DPA
- dealing with a wide range of customers, complaints resolution as first point of call late payment fees or charges
- an ability to work in a fast-paced environment
- excellent time management and organisational skills
- strong attention to detail and ability to manage multiple tasks simultaneously
low salary - 8% lower than the average in this position
Earnings for position customer service agent
customer service agent - How much money do you make working at this position?
Average salary at company RIGHT RECRUIT is 1621£.
The national average salary is 1800£.
1300 £
Lowest
Lowest
1900 £
Average
Average
2500 £
Highest
Highest
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