Companies reviews in the Manufacture of leather clothes in the UK

My name is Joke Berkhout my adres is AMG Schmidtstreet 6 1822MB Alkmaar The Netherlands I ordered one Liu Jo bag rwo Liu Jo scarves and rwo Liu Jo slippers My tracking number is LV950694239CN And post nl told me they delivered my order in the mailbox, but what I recieved that day were 2 small plastic envelopes with thank you notes in it. And no parcels witch is not possible because it was not a mailbox parcel it was to big and to much to put into my mailbox am I being scammed? I paid 68 euros but did not recieve anything What can you do about this situation? If I don’t recieve my parcels than I would like a refund at the bank where I paid my goods with

Made an order and never arrived. Send several emails to cancel order or get money back, never answered. Nourwind, do not order anything this are gangsters. They never reply never pick up the phone