RETURN FUNDRAISING is looking for employees for positions:
centre manager
Working hours
full-time | Permanent
Benefits
laptop
Salary
salary
Responsibility
project manage campaigns to ensure delivery within agreed budgets, timescales and service levels, and to a high level of client satisfaction
resource management including scheduling staff, long term planning, and management of recruitment, training and onboarding with a view to delivering growth
in conjunction with the Data Manager, develop clear dialling strategies, efficiency, and productivity improvements
collect and analyse contact centre trends and data for regular performance reports and internal meetings, and apply findings to improve performance
communicate successes and areas for improvement across the company, including making recommendations to the client team
regularly appraise and assess direct reports, developing a supportive environment to achieve shared team goals
drive long-term performance and operational improvements across the contact centre and data teams through the development of operational strategy and vision, and ensure that training and development plans are maintained
oversee HR processes alongside our external HR supplier, including sitting in disciplinary hearings and supporting the Fundraising Manager on day to day HR matters
Requirements
experience of an operations manager or contact centre manager role in an inbound or outbound contact centre
experience of reading dialler reports and using data to make decisions
be organised, able to multitask and be proactive
clear and efficient communicator
experience of managing projects, delivering goals, with superb attention to detail
exceptional team-player
able to manage effectively and support your team to get the best of out them
ability to be flexible; respond positively to change
operations manager
Working hours
full-time | Permanent
Benefits
laptop
Salary
salary
Responsibility
project manage campaigns to ensure delivery within agreed budgets, timescales and service levels, and to a high level of client satisfaction
resource management including scheduling staff, long term planning, and management of recruitment, training and onboarding with a view to delivering growth
in conjunction with the Data Manager, develop clear dialling strategies, efficiency, and productivity improvements
collect and analyse contact centre trends and data for regular performance reports and internal meetings, and apply findings to improve performance
communicate successes and areas for improvement across the company, including making recommendations to the client team
regularly appraise and assess direct reports, developing a supportive environment to achieve shared team goals
drive long-term performance and operational improvements across the contact centre and data teams through the development of operational strategy and vision, and ensure that training and development plans are maintained
oversee HR processes alongside our external HR supplier, including sitting in disciplinary hearings and supporting the Fundraising Manager on day to day HR matters
Requirements
experience of an operations manager or contact centre manager role in an inbound or outbound contact centre
experience of reading dialler reports and using data to make decisions
be organised, able to multitask and be proactive
clear and efficient communicator
experience of managing projects, delivering goals, with superb attention to detail
exceptional team-player
able to manage effectively and support your team to get the best of out them
ability to be flexible; respond positively to change
supervisor
Working hours
full-time | Permanent
Benefits
laptop
Salary
salary
Responsibility
are you socially minded, good with people and ready to make an impact on others? Our Telephone Fundraising team are changing the world daily, helping to deliver annual income targets and develop relationships on behalf of some of the biggest and best charities in the UK, and if that sounds exciting to you, we’d love to hear from you