RETURN FUNDRAISING  Salary

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LG07 SCREENWORKS 22 HIGHBURY GROVE LONDON N5 2EF ENGLAND
TIN: 08207474
 Consulting services
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RETURN FUNDRAISING
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RETURN FUNDRAISING is looking for employees for positions:

centre manager

  • centre manager
  • operations manager
  • supervisor

Working hours

  • full-time | Permanent

Benefits

  • laptop

Responsibility

  • project manage campaigns to ensure delivery within agreed budgets, timescales and service levels, and to a high level of client satisfaction
  • resource management including scheduling staff, long term planning, and management of recruitment, training and onboarding with a view to delivering growth
  • in conjunction with the Data Manager, develop clear dialling strategies, efficiency, and productivity improvements
  • collect and analyse contact centre trends and data for regular performance reports and internal meetings, and apply findings to improve performance
  • communicate successes and areas for improvement across the company, including making recommendations to the client team
  • regularly appraise and assess direct reports, developing a supportive environment to achieve shared team goals
  • drive long-term performance and operational improvements across the contact centre and data teams through the development of operational strategy and vision, and ensure that training and development plans are maintained
  • oversee HR processes alongside our external HR supplier, including sitting in disciplinary hearings and supporting the Fundraising Manager on day to day HR matters

Requirements

  • experience of an operations manager or contact centre manager role in an inbound or outbound contact centre
  • experience of reading dialler reports and using data to make decisions
  • be organised, able to multitask and be proactive
  • clear and efficient communicator
  • experience of managing projects, delivering goals, with superb attention to detail
  • exceptional team-player
  • able to manage effectively and support your team to get the best of out them
  • ability to be flexible; respond positively to change