retailTRUST

Responsibility

• ensuring that any risk issues are appropriately managed and escalated
• reviewing and updating operational process and procedures as required to ensure effective clinical oversight of the service
• demonstrating excellent communication with the health and wellbeing team and all other operational staff
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• day to day management of a team of BACP or UKCP registered counsellors, including managing rota’s and resource planning for the service
• taking ownership for your CPD and maintaining your professional registration and participating in training and development opportunities provided
• responding to client’s email, text or interactive chat messages, and where required carrying out a telephone assessment of client needs and risk
• providing advice and one-off counselling single session support and refer to other services as appropriate, including referring clients to a range of other services and providing support for clients through sign posting
• supporting other tasks in relation to developing our service when required
• working closely with our third-party service providers, clinical managers, account managers as well as the wider commercial and clinical world
• ensuring that all client related activities are recorded accurately and appropriately on our systems in a timely manner, as per KPIs and professional standards

Earnings for position team leader

Requirements

• experience of retail and/or a data product is desirable but not essential
• passion for a purpose and to make a real difference
• experience in a project manager or product manager role with a track record of managing all aspects of a successful product throughout its lifecycle
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• ability to consult with clients, understand their needs, challenges and requirements to then relate them back to commercial opportunities to evolve a product and generate new ideas that grow market share, improve customer experience and drive growth
• create buy-in for the product vision both internally and with key external partners. Skilled at working effectively with cross functional teams in a matrix organisation
• create buy-in for the product vision both internally and with key external partners. Skilled at working effectively with cross functional teams in a matrix organization

Earnings for position product manager

Responsibility

• writing letters, newsletters and taking minutes in meetings
• administering bookings for estate accommodation
• maintaining records manually but also via our IT systems, for example Navision and Housing CRM
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• undertaking reconciliation of monies and accounts on a weekly basis and other administrative duties
• we are looking for a caring individual, someone who can demonstrate empathy as well as remaining professional at all times
• ideally, you will have experience in an office environment and have a relevant qualification
• previous experience in working with elderly residents would be beneficial but not essential for the role

Earnings for position receptionist

Earnings for position account manager

Earnings for position administrator