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RESOLVE IT SOLUTIONS is looking for employees for positions:
it support engineer
it support engineer
sales account manager
technical engineer
marketing administrator
Working hours
full-time | Permanent
Responsibility
troubleshooting a problem with a users remote VPN or remote desktop server connectivity
investigating a problem with a users email and potentially rebuilding their Outlook or Windows profile
setting up a new user for a client
troubleshooting an operating system issue
software Updates: Awareness of updating operating systems and software
Requirements
our IT Support Engineers possess strong troubleshooting skills to quickly diagnose and resolve a wide range of IT issues
they effectively identify root causes, apply problem-solving techniques, and implement solutions to minimize downtime and disruptions
proficiency in system administration tasks, including user account management, group policy configurations, software installations, and basic network setups, is important
IT Support Engineers are able to handle routine system maintenance and ensure proper configurations
IT support: 1 year
resolves IT Support Engineers play a vital role in providing consistent, high quality IT support to clients while ensuring the smooth operation of their IT environments
this role primarily focuses on support, but also involves some user or basic service requests such as setting up a new user or making a simple change to file permissions
clear communication and the ability to guide users through troubleshooting steps are essential