REPAIRTECH Salary
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6 reviews
Southam
4B WESTFIELD ROAD KINETON INDUSTRIAL ESTATE SOUTHAM CV47 0JH ENGLAND
TIN:
03899678
Other service activities

Earnings on positions in REPAIRTECH

REPAIRTECH is looking for employees for positions:

customer service administrator

Working hours

  • full-time | Permanent

Salary

  • salary

Responsibility

  • log service calls over the phone with customers
  • answer phone queries from end users regarding repairs, collections, deliveries, inspection, part availability etc
  • receive cases from external call centres via data transfer/email; process in our system and arrange service accordingly
  • make outbound calls as required
  • investigate courier damage/losses with the warehouse/the courier
  • daily reports for open cases, awaiting faulty reports etc
  • raise claims with the couriers for losses/damages
  • interact with different departments internally for updates on the items location, repair, part availability etc

Education

  • A-Level or equivalent

Requirements

  • convey a professional telephone manner to all customers at all times
  • attention to Detail
  • ability to multitask
  • excellent communication skills and problem solving abilities
  • ability to work under pressure and to produce quality results within agreed timescales
  • ability to interact with different people and departments, professionally and without issue
  • customer service: 1 year

customer service advisor

Working hours

  • full-time
  • full-time | Permanent

Responsibility

  • repairtech UK Ltd Customer Service Advisor
  • providing outstanding customer service on behalf of a fast growing family business based in Lye
  • interacting with customers and providing quotes for repairs, service and warranty validation
  • establishing faults with consumers to determine appropriate action
  • handling outbound customer enquiries to confirm quotes and complete payments
  • ordering replacement parts/spares through in house software and allocating the appropriate engineers for site visits
  • effectively responding to enquiries, accurately entering data and validating information
  • dealing with Customers, Service Agents, Distributors and Third Party Clients quickly and efficiently on a daily basis handling general enquiries via telephone, email and through the web online form

Salary

  • salary

Requirements

  • excellent telephone manner
  • able to communicate effectively across all levels
  • accuracy and attention to detail skills
  • self motivated, resilient and able to use own initiative
  • problem solving and providing solutions
  • A positive outlook and willing to rise to the challenge
  • basic computer skills an advantage
  • in-house software training provided

technician

Working hours

  • full-time | Permanent

Salary

  • salary

Responsibility

  • to test and fault diagnose units
  • disassembly and assembly of units
  • repair units in accordance with repair procedures
  • repairing units in line with daily and weekly KPIs

Requirements

  • confident in using small screw drivers
  • basic computer skills
  • excellent manual dexterity
  • previous small parts/piecework experience
  • electronics experience