the Operations Administrator will join a local charity committed to supporting clients by providing the highest possible levels of customer service
the Operations Administrator’s central responsibilities are to offer an efficient, empathetic and effective first point of contact, for people seeking Relate counselling by telephone or face-to-face
job Types: Part-time, Permanent
part-time hours: 15 per week
administrator
Working hours
part-time | Permanent
full-time
Salary
salary
Responsibility
providing a ‘first voice’ contact to all potential and current clients who make contact
communicating with our clients using various methods including but not limited to, telephone, email and other text-based communication tools
making and changing appointments with clients using a variety of IT software, dealing with all client enquiries
making and changing appointments with clients using a variety of IT software
ensuring that Penelope data is up-to-date and accurate at all times
dealing with all client enquiries
creating and managing Zoom meetings for counsellors and clients
ensuring that the system data is up-to-date and accurate at all times
Requirements
excellent communication skills, both written and verbal
client care
office administration
using technology including Office and computerised appointments system
call handling
team working
prioritising tasks
working to deadlines
shop manager
Working hours
full-time
part-time
full-time | Permanent
Responsibility
we are looking for an enthusiastic retail self-starter, with a passion for charity retail, to manage our Warwick shop
we are looking for an enthusiastic retail self-starter, with a passion for charity retail, to work part time in our Warwick shop supporting the Shop Manager
we are looking for an enthusiastic retail self-starter, with a passion for charity retail, to manage our Aylsham shop. Charity retail experience is desirable
you will be responsible for the creation of a warm and welcoming environment for customers, volunteers and donors, with a view to maximising sales, profits and Gift Aid to support the work of Relate
we are committed to further development at our Aylsham shop and this a great opportunity for someone to join us and lead on that change
the successful applicant will be required to work flexibly for 40 hours each week across a 6 day trading week, Monday to Saturday
we are looking for an enthusiastic retail self-starter, with a passion for charity retail, to take on the Assistant Manager post our at our new Evesham shop. This is an exciting time to be part of a new venture in the area
you will be responsible for the creation of a warm and welcoming environment for our new customers, volunteers and donors, with a view to maximising sales and profits to support the work of Relate in this area
Salary
salary
Requirements
line Management / Supervisor: 1 year
gift Aid: 1 year
recruiting: 1 year
we are looking for an enthusiastic retail self-starter, with a passion for charity retail, to take on the Assistant Manager post at our new Evesham shop
you will make a key contribution to the creation of a warm and welcoming environment for customers, volunteers and donors, with a view to maximising sales and profits to support the work of Relate
stock management: 1 year
the successful applicant will be required to work flexibly for 22.5 hours each week across a 7 day trading week, Monday to Sunday
charity shop retail: 1 year
counsellor
Responsibility
planning and Organisation
v Maintain accurate records of both client casework and personal work schedule
v Responsibility for checking personal daily schedule and client list using Penelope
v Provide detailed, timely updates via email to the Appointments Manager after counselling sessions
v Undertake appropriate tasks as and when requested by the Operations Office Manager
casework Management
v Report directly to the National Operations Manager and attend line management meetings and appraisals as requested
v Attend monthly individual supervision with your allocated Relate supervisor in line with the requirements of Relate
service advisor
Salary
salary
Requirements
proven track record in delivering excellent customer service and relationship
Responsibility
here at Relate we provide relationship counselling to a wide range of the people including couples, families, young people and individuals. We are currently seeking a proactive Part time Evening Service Support Advisor within our Admin team
be the first point of contact for all clients and respond to their queries in a timely manner, including being part of the team who answers inbound calls