administrator
Responsibility
- providing a ‘first voice’ contact to all potential and current clients who make contact
- communicating with our clients using various methods including but not limited to, telephone, email and other text-based communication tools
- making and changing appointments with clients using a variety of IT software, dealing with all client enquiries
Show more +14 - making and changing appointments with clients using a variety of IT software
- ensuring that Penelope data is up-to-date and accurate at all times
- dealing with all client enquiries
- creating and managing Zoom meetings for counsellors and clients
- ensuring that the system data is up-to-date and accurate at all times
- dealing with payments via card transactions with clients
- administering an accurate and up-to-date record of client contributions, contact and actions
- effectively managing the waiting lists to maximise utilisation rates
- being responsible for all correspondence about client appointments and referrals using a variety of communication methods
- undertaking any other reasonable duties as requested by management
- liaising with counsellors when arranging appointments and action feedback from practitioners as appropriate
- attending training and meetings as necessary
- providing flexible support and cover to other administrative team members, including holidays and sickness
- adhering to all Relate policies and procedures, including, GDPR, confidentiality, equal opportunities and health and safety in the delivery of services
Requirements
- excellent communication skills, both written and verbal
- client care
- office administration
Show more +10 - using technology including Office and computerised appointments system
- call handling
- team working
- prioritising tasks
- working to deadlines
- administrative: 1 year
- office administration: 1 year
- ability to work as part of a team, flexible to cover holiday when required
- ability to prioritise tasks and meet deadlines
- efficient and Accurate record keeping
Salary in other companies in the position administrator
| TROOLI | 25000 £ | 8308 £ 25000 £ |
| INVESTIGO | 13208 £ | 8308 £ 25000 £ |
| YOLK RECRUITMENT | 12780 £ | 8308 £ 25000 £ |
| SQUARE ONE PHARMA RESOURCES | 11800 £ | 8308 £ 25000 £ |
| KM EDUCATION RECRUITMENT | 11583 £ | 8308 £ 25000 £ |
| PEOPLEWORKS | 9000 £ | 8308 £ 25000 £ |
| EAMES CONSULTING | 9000 £ | 8308 £ 25000 £ |
| DAVANTI SOLUTIONS | 9000 £ | 8308 £ 25000 £ |
| GREENWICH & BEXLEY COMMUNITY HOSPICE | 8771 £ | 8308 £ 25000 £ |
| CHISHOLM HUNTER HOLDINGS | 8308 £ | 8308 £ 25000 £ |