manager
20 the last 51 days, recently 2023-05-22
Responsibility
- acting as a part fee earner against agreed targets
- leading and motivating a team
- meeting with participants, identifying any challenges and barriers with finding employment
Show more +34 - identifying and proactively seeking referral opportunities, particularly from primary care and workplaces
- booking jobseekers to any relevant training courses including customer service, security, hospitality, personal development, IT literacy and many others
- conducting outreach activity and support Employment Advisers to gain attachments from outreach
- performance management, identifying skills gaps, mentoring and coaching staff
- engage with stakeholders across the geographical patch, through regular face-to-face and telephone contact
- assisting the Service Manager with planning and implementing an engagement strategy to promote and grow the NHS Health Checks Service
- identifying skills gaps and co-ordinating training needs
- adherence to Key performance indicators
- supporting jobseekers with CV writing and job application process
- finding, assessing and booking health check venues
- liaising with employers to identify any employment opportunities for the jobseekers
- regular informal one-2-one reviews, provide input into the monthly CAR process, bi-annual reviews and Performance Development Reviews
- maintaining productive relationships with internal and external stakeholders
- effective networking and building awareness of local strategic priorities to identify local or regional business development opportunities
- supporting Health Check Practitioners to promote the service effectively
- this profile is non-contractual
- coaching of co-members by delegating responsibilities
- managing Profit and Loss reports and monthly financial forecasting
- outreach work – promoting Reed in Partnership within the local community
- weekly and Monthly checks of all KPI’s
- A Delivery Support Manager leads a team of between 6 and 12 including; Employment & Skills Trainers who identify the training needs, and deliver training that enables participants to move closer to employment; Health & Wellbeing Advisers who are responsible for supporting participants to better manage health conditions and promote wellbeing activities and Recruitment Managers who secure vacancies and support participants to enter and more effectively compete in the labour market
- utilising Management Information tools to monitor performance, trends and best practice
- the role is responsible for managing the performance, productivity and wellbeing of this team and supports the team through coaching and development to exceed their targets; resolving escalated complaints; ensuring the maintenance of key relationships with partners and timely reporting of key performance indicators
- assist the Operations Manager in preparing and delivering presentations at partner events
- an Employment & Skills Manager is responsible for the teams’ strict adherence to quality targets and guidelines in accordance to the programme obligations and Reed in Partnership process
- liaising with the contract Operations Manager and Business Managers and local operational teams to assess needs of our participant caseload, identifying any gaps in existing provision
- monitoring customer services and resolving basic/informal Member/Co-Member complaints
- A Delivery Support Manager will strictly adhere to the guidelines in accordance with the programme’s requirements and Reed in Partnership’s policies and procedures
- this is not an exhaustive list and a Delivery Support Manager will be expected to carry out any other duties as may be specified by the line manager from time to time
- acting as the key contact for providers, ensuring queries on referrals or on any aspects of partnership working are resolved with 48 hours
- escalating complaints where necessary to the Operations Manager
- key to your success in this role is to demonstrate the ability to build rapport, show empathy, motivate people and influence their perception of working
- joint discussions with management and staff reviewing performance to date
- qualitative reviews of team member service delivery and provision of relevant feedback
Requirements
- experience of working in a customer facing environment
- experience in people management including training and coaching
- experience of working in networking, publicly funded services or other similar sectors
Show more +34 - experience of working in a performance target driven environment
- interest in people and willingness to go the extra mile
- willingness to travel locally
- fluency in the language as mentioned above for this role
- A minimum of 2 A-Levels or an equivalent Level 3 Diploma
- experience planning and delivering outreach in communities
- experience of successfully developing and maintaining stakeholder relationships
- good knowledge of local labour market
- experience of working in a performance target driven environment. Example of such may include recruitment consultants or sales representatives
- experience of representing a business externally
- experience of working in business to business sales
- access to own vehicle
- strong written and verbal communication skills
- experience of, and track record of success, working in a sales-oriented environment in an account management or business development role
- experience of working with disadvantaged client groups in the delivery of customer service
- experience of working in networking, publicly funded services or other similar sectorsExperience of
- strong administration and written communication/keeping record keeping skills
- experience of working as part of a multi-function service delivery team
- evidence of experience in or a desire to progress into a sales management role including the supervision of an individuals'/teams’ delivery and/or output
- access to vehicle and a full UK driving licence
- A personal track record of working towards and achieving targets gained in an Employment Adviser or Employment Trainer or equivalent role
- visit the JobsAware website for information and to get free, expert advice for safer work
- evidence of experience in or a desire to progress into a people management role including supporting, mentoring and coaching and developing an individual
- over a year’s experience of and track record of success working in a business to business sales environment in an account management or business development role
- experience of working as part of service delivery team, in which the delivery of services you have sold is carried out by other individuals/teams with whom you had to work effectively
- report this job
- experience of working in a performance target driven environment. Examples of such experience may include partnership management roles, account management roles or sales representatives
- good communication and relationship building skills, with demonstrated ability to communicate effectively and persuasively with people at all levels, both informally and in formal presentation settings, building long-term productive relationships
- if you do not possess this level of qualification you will be required to achieve a Level 2 in a Literacy Assessment conducted at interview stage
- consider the role of an Employer Engagement Manager at Reed in Partnership
- reed in Partnership is a public service provider specialising in skills training for the long-term unemployed, increasing employment opportunities by working with employers and providing youth services
- these client groups may include young people , incapacity benefit claimants, single parents, those with criminal records, mental and/or physical health conditions or disabilities, ex-services, specific ethnic minority or faith groups
- to stay safe in your job search and flexible work, we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse
- reference: 49750959
low salary - 37% lower than the average in this position
Earnings for position manager
manager - How much money do you make working at this position?
Average salary at company REED IN PARTNERSHIP is 2253£.
The national average salary is 3300£.
1500 £
Lowest
Lowest
3900 £
Average
Average
6300 £
Highest
Highest
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