it support engineer
Responsibility
- microsoft 365/Azure Services Advanced Support and Administration
- company Profile
- cloud Infrastructure Management
Show more +22 - supporting and Administering Microsoft 365/Azure services
- installation, configuration, and management of Windows Server and Desktop Operating Systems
- security and Compliance Frameworks
- automation and Scripting
- end-user troubleshooting, application support, and user onboarding and offboarding
- job Title: IT Support Engineer
- ownership of user onboarding and offboarding processes, driving improvements and automation
- deployment and Administration of Software and Systems
- department: Corporate Support
- end-User Troubleshooting, Application Support
- maintain an up-to-date inventory of technology hardware, software, and resources
- location: Edinburgh
- deployment and administration of software and systems including Microsoft 365
- assist with the delivery of IT projects
- reports to: IT Manager
- installation, Migration, and Management of Windows Server and Desktop Operating Systems
- documenting current practices and policies
- employment Type: Permanent
- assist the IT Manager with the delivery of IT projects
- job Purpose
- as an IT Support Engineer, you will be providing key infrastructure/desktop support for all business functions
- this is including servers, laptops, networking and cloud solutions
Requirements
- relevant computing degree or at least 3 years experience in similar role
- desirable
- essential
Show more +11 - excellent problem-solving skills and the ability to diagnose and resolve complex IT issues efficiently
- experience in a similar Senior IT support role
- ambitious, curious and strive for continuous improvement in ourselves and the services that we deliver
- the ability to work well on your own initiative and take responsibility for tasks
- have excellent interpersonal skills and be an effective communicator
- be able to work under pressure, multi-task and manage priorities
- have a positive outlook and can-do attitude
- strong understanding of server and desktop operating systems , networking protocols, and TCP/IP fundamentals, with the ability to configure and troubleshoot network infrastructure components
- familiarity with automation tools and scripting languages for infrastructure provisioning, configuration management, and task automation in both on-premises and cloud environments
- strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues efficiently, prioritize tasks effectively, and collaborate with cross-functional teams to drive solutions to completion
- in-depth knowledge of cloud computing concepts, architectures, and services, including Infrastructure as a Service , Platform as a Service , and Software as a Service , along with proficiency in cloud migration strategies and best practices
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