REALITY HR in Basingstoke Salary
CLIFTON HOUSE BUNNIAN PLACE BASINGSTOKE RG21 7JE
TIN: 06192974
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Earnings on positions in REALITY HR
REALITY HR is looking for employees for positions:
manager
Responsibility
- delivering outstanding service user experience throughout our relationship with each enquiry and every service user
- converting initial enquiries into service users, ensuring they are placed on the correct product
- triage and assisting service users once onboarded with emotional and practical support throughout their cancer journey
- building strong relationships with service users that provides an outstanding, tailored, service user experience
- collate medical records where required for CNS reviews
- pro-actively manage active service users and meets their needs on the cancer journey – signpost service users to relevant services at the right time
Requirements
- articulate with excellent listening and communication skills, an engaging telephone manner and the ability to build relationships from first interaction
- high degree of emotional intelligence with the ability to manage very sensitive conversations with individuals going through challenging times
- demonstrate behaviours that promote our values
- ability to prioritise and manage time effectively, adapting to changing workload and new challenges as the business grows
- ability to self-manage and make decisions, but ready to ask for help when needed
- committed to completing tasks with good attention to detail
- the confidence and ability to convert enquiries to service users – identifying needs and entitlements, and communicating Reframe’s offer effectively to influence the potential service user and achieve their commitment
- excellent IT skills with the aptitude to develop these further across new technologies