RAVE COFFEE Salary
UNIT 7 STIRLING WORKS LOVE LANE CIRENCESTER GL7 1YG
TIN: 07384599
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Earnings on positions in RAVE COFFEE
RAVE COFFEE is looking for employees for positions:
customer services advisor
Working hours
- full-time | Permanent
Responsibility
- handling all daily customer contact channels, including phone calls, emails, live chat and social media private channels
- administer the backend customer services processing, including replacements and returns
- contribute towards the Customer Service Team KPIs, ensuring performance is of the highest quality
- maintain effective relationships and work closely with other departments and third parties to ensure the effective delivery of services
- identifying opportunities to improve the customer experience
- running our morning order process to set the Roastery Teams up with the information they need to roast, pack and ship out our customer orders
- respond to customer feedback and reviews through various channels escalating to Head of Dept any issues requiring service/product improvement
- being comfortable with covering broader tasks than just customer service where needed. We are a small business, and sometimes need to jump in and support other points of the business when they need help
Requirements
- 1-3 years experience in an online customer service or customer facing role or other relevant experience
- experience in e-commerce platforms or CRM software would be an advantage
- excellent written and verbal communication skills
- proactive and positive attitude to work
- good organisational skills, excellent attention to detail and ability to multitask
- tech-savvy with good all round computer skills
- self-starter, enthusiastic and results driven
- experience working within the coffee industry is preferred but not essential