RAMOFY Salary
50 UNIT 2 50 DERBY STREET MANCHESTER M8 8HF ENGLAND
TIN: 11749260
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Earnings on positions in RAMOFY
RAMOFY is looking for employees for positions:
customer services manager
Working hours
- full-time | Permanent
Responsibility
- lead and manage the customer service department, ensuring the team consistently meets or exceeds customer satisfaction goals
- develop and implement customer service policies, procedures, and standards to enhance service quality and efficiency
- analyze customer feedback and data to identify trends, opportunities, and areas for improvement
- develop and implement strategies to enhance customer experience and drive customer loyalty
- collaborate with other departments to resolve complex customer issues and ensure a seamless customer journey
- provide regular reports and updates to senior management on customer service performance, key metrics, and customer satisfaction levels
- train, mentor, and coach customer service representatives to improve their skills, product knowledge, and customer handling techniques
- stay up to date with industry trends and best practices in customer service management
Requirements
- bachelor's degree in business administration, marketing, or a related field
- proven experience as a Customer Services Manager or in a similar customer service management role
- in-depth knowledge of customer service principles and practices
- excellent communication skills, both verbal and written, with the ability to communicate effectively with customers and internal stakeholders
- strong leadership abilities and the ability to inspire and motivate a team
- proficiency in using customer relationship management systems and customer service software
- strong problem-solving and decision-making skills
- exceptional interpersonal and conflict resolution abilities