QVC UK

Earnings for position contact centre advisor

Responsibility

• identify solutions and support implementation of new/changes to procedures
• reporting the root cause and corrective action taken as a result of quality audits to the operation
• investigation/Data gathering/analysis Proactively supporting the Outbound Management team resolving pick and pack issues daily, that could impact Operational service levels and providing a great service to our customers
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• conducting Inventory Control Investigations within all areas of the DC to pinpoint causes of inventory discrepancies, providing direction to Auditor Team Members on investigation count requirements and analysing the data associated to these investigations to identify relevant trends
• updating and developing new system reports as required to improve internal processes within the Inventory Department Producing and maintaining outcome reports from Inventory Control Investigations

Requirements

• proven numerical and computer literacy skills
• in-depth knowledge of stock control or warehouse processes
• results focused
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• excellent Time Management, Planning Prioritising - excellent organisational skills with the ability to handle multiple tasks simultaneously
• excellent attention to detail with high concentration level Using initiative and decision making
• problem solving

Responsibility

• complete validation of appropriate product data & supporting documentation in order to complete QA Approval/release of items
• communicate effectively and in a timely manner with all stakeholders including the buying teams regarding product information, updating stakeholders on any changes or issues that arise
• to set-up all products on the relevant systems, and input data from product specification cards, ensuring 100% accuracy
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• as a Product Validation & Approval Administrator you will be responsible for