PURPLE COMPUTING Salary
20 VESPASIAN WAY DORCHESTER DT1 2RD ENGLAND
TIN: 07232399
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Earnings on positions in PURPLE COMPUTING
PURPLE COMPUTING is looking for employees for positions:
it support engineer
Working hours
- full-time | Part-time
Responsibility
- evaluating, prioritising and resolving support requests from clients by phone and email
- occasionally attending clients’ premises to assist the projects team, or to provide hands-on technical support where attendance in person is unavoidable
- routine customer-facing tasks such as backup checks and system reviews
- regular and one-off internal or client-facing tasks, to improve efficiency and service quality
- documentation for both client and internal systems and processes
Requirements
- A great work ethic and high standards
- familiar with Apple hardware and software including macOS and iOS
- ability to prioritise and multitask to deliver superb response times
- good familiarity with one or more common cloud business platforms such as Microsoft 365 or Google Workspace
- ability to explain technical concepts with accessible, simple language
- willing to take on responsibility and work proactively
- experience installing and troubleshooting common office peripherals like printers, scanners and VoIP handsets
- able to work flexibly to accommodate clients' needs, sometimes out-of-hours