PURE CREMATION is looking for employees for positions:
senior developer
Working hours
full-time
Responsibility
37.5 hours per week – Monday to Friday
the Pure family is a group of Companies that specialises in providing direct cremation funeral services
pure Cremation Group is a forward-thinking industry disrupter dedicated to providing exceptional customer service
there is no legacy on-premises data centres or servers, a true cloud ecosystem
location: Eagle House, Andover - with travel to other Andover sites
job Purpose
pure Cremation Limited is one of the UK’s leading independent providers of direct cremations, and our Pure Funeral Planning Company was the bestselling provider of Funeral Plans in the UK in 2021
we have incredibly talented teams who provide the highest standard of care to our customers and their loved ones, and this isn’t just what we think…. it’s what our fantastic 16,000 customer 4.9* Trustpilot reviews think too
development manager
Working hours
full-time
Responsibility
£40,000 per annum
about the Role – our new Learning and Development Manager will
here at the Pure Group we put our people at the centre of everything we do, because our people live and breathe who we are, and what we do, and they are the ones, that support our customers and their loved ones
base: Andover Hampshire – UK travel required to meet business needs. Some flexibility to work from home
so it’s only right, that we ensure we have an outstanding Learning and Development Manager, who will lead and develop our Pure Learning and Development Academy, in the learning, development and growth of our people, across the whole Group
develop an excellent understanding of how the Group works, the diverse sectors that we operate within, to enable you to gain a good insight and understanding of both the generic and specialist business training and development required
you will build upon our current Learning and Development Pure Academy structure, continuing to craft and implement a first class best value training structure, for all areas of the business, using face-to-face learning, virtual classrooms and e-learning
support the delivery of onboarding/new starter training and both Company/local inductions, to completion of probation
administrator
Working hours
full-time
Responsibility
assisting in the scheduling of maintenance of vehicles
undertaking of health and safety stock checks on the vehicles and replenish where required
arrange service, mot, repairs vehicle appointments and collect and deliver vehicles as required
deliver vehicles to other company sites as required
support and give assistance with vehicle breakdowns
support the implementation of the driver framework in partnership with the health and safety dept and that it is adhered to
raise concerns identified with management regarding driving hours, vehicle checks etc and provide solutions, working in partnership with other relevant departments
work with the Site Manager to ensure that all vehicles are mechanically maintained to a high standard, are safe and legally compliant including servicing, tax, insurance and MOT
health and safety manager
Working hours
full-time
Responsibility
liaise with site management to ensure First Aid equipment and First Aid Boxes are reviewed and updated
liaise with site management to ensure weekly fire alarm tests are carried out
adhere to all Group Policies and Procedures as required, and champion Pure Group’s professional standards at all times
provide management information, reports and attend meetings as required
carry out regular buildings inspections to ensure facilities standards are being maintained and identify potential hazards such as unsafe conditions or poor lighting that could pose a danger, and as required liaise with Pure Health and Safety officer
in liaison with service managers to ensure the proper use of protective clothing, safety devices, and conduct routine checks
coordinate audit reviews with external health & safety consultant, and liaise with site management to ensure audit health & safety compliance actions are completed for all sites
in partnership with Procurement review current arrangements for buildings maintenance, repairs, servicing, and facilities, to meet the needs of the business
facilities manager
Working hours
full-time
Responsibility
in partnership with Procurement review current arrangements for buildings maintenance, repairs, servicing, and facilities, to meet the needs of the business
oversee contractor arrangements, and supervise contractors on site to ensure works completed to Pure standards
communicate and plan with service managers to coordinate maintenance activities
liaise with Night management re night call outs and any actions to be taken post call out regarding security. Act as back up night call out e.g. annual leave, absence
procurement manager
Working hours
full-time
Responsibility
place orders, undertake goods and services inspection, clearing invoices and pass to Finance dept for processing
monitor and manage supply chain risk, price volatility and suppliers’ performance in accordance with agreed contacts service level agreements and KPIs
develop relevant policy and procedure in partnership with the HR dept
health & safety officer
Working hours
part-time
Responsibility
provide management information, reports and attend meetings as required
coordinate audit reviews with external health & safety consultant, and in liaison with site management and Buildings & Facilities Manager ensure audit health & safety compliance actions are completed for all sites
liaise with site management to ensure weekly fire alarm tests are carried out on all sites
in liaison with service managers ensure the proper use of protective clothing, safety devices, and conduct routine checks
retain Near Miss records, and undertake any remedial action with relevant service management
liaise with site management to ensure first aiders and fire marshals are appointed on all sites, training completed, and regular meetings take place
customer service
Working hours
full-time
Salary
salary
Responsibility
calls to be made in line with the Company’s process and FCA regulations
flexibility will be required to meet the evolving needs of the business
to make outbound calls to prospective customers who have enquired through various marketing channels about our direct cremation plans, with the objective of answering any queries regarding our plans and optimising sales conversion rates
pure Cremation Ltd is a specialist company providing Direct Cremation funeral plans and services. We have grown rapidly since 2015 and we are now looking to recruit new members of staff to our Outbound Sales team to support future growth
to act as a Brand Ambassador for the Company, ensuring that all activity undertaken presents the company in a positive way and delivers an exemplary level of customer service
hours: 09:00 – 17:00 Mon – Fri including one late finish a week with a 16:00 finish on Friday
Requirements
communication – Possess a professional telephone manner with proven experience of dealing with target audience
productivity - Be results driven with ability to achieve work towards KPI’s set on production, quality, and customer service skills
IT Skills – computer literacy and good working knowledge of MS Office suite
customer Champion – Act in a manner that ensures the Customer receives a positive experience of the Company
have excellent listening and communication skills to be able to answer customer questions, deliver outstanding Customer care; being especially aware that some customers may be vulnerable
accuracy – Must have the ability to record information in an accurate way and ensure that all process and procedures are adhered with in a methodical and compliant way
operations manager
Working hours
full-time
Requirements
previous experience in the funeral industry preferred but not essential
leadership - you will have strong influencing, leadership and people management skills with a hands-on approach to management
previous experience of night time working preferable
excellent client service and attention to detail
excellent written and verbal communication skills
ability to manage own workload, self-starter, team player
A track record of people and performance management
communication – Have excellent listening and communication skills to be able to answer customer questions, extract appropriate information and deliver outstanding Customer care; being especially aware that some customers may be vulnerable
Responsibility
the main purpose of the role is to manage the Client Care Team, who liaise directly with families and Funeral Directors and the management of our nights private ambulance team who bring the deceased into our care
you will oversee the team’s performance and ensure internal resources are allocated correctly to allow the Company’s service levels to be met and also to ensure compliance with all documented procedures
you will be experienced in leadership and people management and have a passion for client care, which will enable you to ensure our families receive a sensitive, dignified and comforting experience
you will interact with all of your team, demonstrating positive behaviours and leadership to your colleagues at the call centre and out on the road
scheduler
Working hours
full-time
Responsibility
managing our collections and deliveries across England and Wales
producing routes, tasks and documentation for our field operatives
acting as a first point of contact for the field operatives to query instructions and plan deviations
analyse future requirements and work with our Funeral arrangers to ensure we are maximising operational efficiency
the successful candidate will not require any funeral experience as all training will be given
however, they must possess good communication and IT skills and be ready to learn our own CRM system and procedures
A good knowledge of national geography would be helpful
acting as a first point of contact for the Private Ambulance Crew to query instructions and plan deviations