managing client details and case files using our case management systems
progressing claims from initial instruction to final resolution, including litigated matters
drafting and submitting complaints to FCA-regulated firms, brokers, FOS, and FSCS, and issuing legal proceedings as needed
managing the full litigation process including drafting pleadings, track allocation, witness statements, disclosure, and trial preparation
providing training and guidance to junior staff and paralegals
Requirements
qualified Solicitor
proven experience handling civil litigation case
sound understanding of financial mis-selling compensation claims
strong working knowledge of the Civil Procedure Rules or consumer credit/financial services law
demonstrated ability to manage caseloads effectively
reliable, efficient and organised in your approach to work
excellent written and verbal communication skills
professional and courteous at all time
claims handler
Responsibility
record initial fault and non-fault claim details
coordinate replacement vehicle arrangements and collections
liaise with Ascott Cab Company to align repair bookings with replacement vehicle provision
maintain on-site vehicles, ensuring they are roadworthy and licensed
complete hire documentation accurately
to provide claims technical support to Quotax Insurance including dealing with minor complaints and escalated claims queries
report new claims to client insurers within agreed service levels
client Management: Set and manage client expectations around case settlements
logistics manager
Responsibility
the role can be split into five core areas made up of
you will serve as a liaison between our branches and the operations office and working closely with the Business Efficiency team to optimise performance and implement necessary improvements
Requirements
experience working with specialist or adapted vehicles
A full UK Driving license to travel to our 5 branch network locations around the country
proven track record of successful management in logistics, with a focus on performance optimisation
we are passionate about our values and we’re committed to continue providing an outstanding customer service
rated 4.9 out of 5 Excellent on Trustpilot and an Investors in People GOLD standard employer, we place our customers and people at the heart of everything we do
you will be conducting regular reviews of branch sites to identify areas for improvement, developing and implementing new training initiatives in collaboration with the Branch Training Team, and working closely with the Hire & Fleet team to optimize processes and reduce costs while maintaining high-quality customer service
strategic Mindset: A strategic thinker who can translate vision into actionable plans
adaptability: The ability to navigate a dynamic industry and adapt to changing market conditions
manager
Responsibility
oversee fleet acquisition, maintenance, and repairs across four sites, ensuring operational efficiency, safety, and cost control
manage supplier relationships, compliance, and budgets while leading a dedicated fleet team
utilise fleet management software to monitor performance, drive efficiencies, and provide key insights to senior leadership
ensure regulatory compliance and implement best practices for fleet safety and sustainability
customer service
Responsibility
make sure all incoming calls are answered promptly, in line with our agreed service times
help the team by accurately recording new claims and ensuring all relevant information is captured to maximise non-fault referrals
handle calls professionally, following phone scripts to maintain a polite and efficient conversation