develop and maintain relationships at all levels within client accounts
facilitate internal stakeholders to work towards performance targets
ensure service is delivered on a client-by-client basis, meeting agreed SLA’s
ensure all data required for performance reporting, KPI reporting, identifying growth opportunities is captured
work closely with a range of departments within Providor including the Finance and Field Operations team
take ownership of services provided to clients and contribute to the day to day running of the accounts
Contract type
previous experience in an operations or contract management role within energy / utilities industry
company pension
A natural leader who thrives in a fast-paced environment, inspiring teams and driving results through clear communication and innovative problem-solving
access to flexible benefit schemes
strong communication and interpersonal skills
employee Assistance Programme
£10,000 Life Assurance
Requirements
operations / contract management: 3 years
job Types: Permanent, Full-time
scheduler
Working hours
part-time
Salary
salary
Responsibility
to ensure all emergency jobs are assigned to the relevant engineers within designated regional/client areas
to ensure the engineers are aware of any emergencies that have been assigned to them
to ensure the customer and client is called with an ETA of engineer arrival
to ensure all outstanding appointments are call and either rescheduled or cancelled
to ensure all calls are answered within a timely manner
to ensure processes are followed at all times to ensure the efficiency of the operation
to adapt to and complete any additional ad-hoc requests as instructed by your line manager
working within a small team and reporting into the Out of Hours Senior the Out of Hours team are responsible for vetting and assigned our client emergency appointments outside of working hours
hr advisor
Working hours
full-time | Permanent
full-time
Salary
salary
Requirements
basic Disclosure Check
human resources: 3 years
human resources: 2 years
Responsibility
ability to build credible working relationships with key stakeholders
attention to detail with clear and simple communication skills, both verbally and written
results focussed and ability to translate these into actions and solutions
organisational design : Support the HR team in restructures, TUPE’s and redundancies in line with employment legislation
ability to prioritise workload and take on multiple HR activities
employee Engagement: Lead on the employee engagement survey, ensuring feedback and results are shared and actioned
A good understanding of employment legislation and how to apply this pragmatically
projects : Support the HR team in developing key projects to support the business needs
engineer
Salary
salary
Responsibility
to carry out installs, exchanges and removals as per the relevant method statement
to ensure service level agreements are achieved for works allocated
to risk assess work/working environments before starting any works to avoid damages or injuries
to undertake all work in accordance with Health and Safety regulations
report H&S issues encountered in line with company policy
respond to emergency call outs, as business needs dictate
to offer a high standard of customer service to both the client and customer, keeping them informed of works being undertaken and fully demonstrating the meter after completion
to record / report any defects of the equipment in your possession
Requirements
good communicator
ability to develop excellent and collaborative working relationships
proven ability to work alone as well as part of a team
proven ability to manage a complex workload
attention to detail with good decision making / judgement skills